Patient Enrollment Specialist

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.  

We are seeking a Patient Enrollment Specialist to join our team! In this role, you’ll be responsible for engaging patients referred by primary care providers or health plans to educate them on Diverge Health’s programs and enroll them in care management services. This is an opportunity for someone who is sociable, empathetic, and passionate about making a difference in patients’ lives through proactive healthcare solutions.

What you’ll do

As the Patient Enrollment Specialist, you will play a key role in connecting patients with resources to manage chronic health conditions such as diabetes, hypertension, COPD, CHF, asthma, and mild to moderate depression & anxiety.  You’ll need to demonstrate strong communication skills, the ability to overcome objections, and an understanding of the healthcare system. Reporting to the Director of Central Care Operations, you will work closely with Health Coaches and internal teams to ensure patients are successfully onboarded into Diverge Health’s programs.

Key areas you’ll add value:

• Conduct a high volume of outbound calls to patients referred by primary care providers or health plans.
• Educate patients about the benefits of participating in Diverge Health’s care management programs.
• Address patient concerns and overcome objections to program participation.
• Build trust with patients and tailor conversations to meet their individual needs.
• Schedule follow-up appointments and coordinate patient onboarding with Health Coaches and internal teams.
• Ensure a seamless transition for patients entering Diverge Health’s programs.
• Maintain accurate and organized records of patient interactions using CRM systems (e.g., Salesforce).
• Track outreach metrics and contribute to team performance goals.

What you’ll bring

• 1-2 years of experience doing a high volume of cold outreach via phone calls (healthcare experience preferred)
• Exceptional communication and interpersonal skills with a high level of empathy.
• Familiarity with CRM systems (e.g. Salesforce) and call management tools, including basic administration of these tools.
• General knowledge of healthcare system functions (e.g., payers, Medicaid vs. Medicare, FFS).
• Experience in chronic disease management or health care best practices for common chronic illnesses (e.g. asthma) is a plus.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Personal Characteristics:

• Empathetic and objective, humble yet highly conscientious.
• Comfortable navigating uncertainty and thriving in a dynamic, evolving environment.
• A proactive problem solver with strong critical thinking and execution skills.
• A team player who inspires and motivates others with a commitment to Diverge Health’s mission and values.
• Skilled at connecting authentically with people from all walks of life. 

This is a full-time, non-exempt, hourly range position of $24-$26 per hour with commission. 

Our Investors

Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare.

At Diverge Health we believe that a diverse set of backgrounds and experiences enrich our teams and enable us to realize our mission. If you do not have experience in all areas detailed above, we encourage you to share your unique background with us and how it might be additive to our team.

Special Considerations 

Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by the federal, state or local laws. Our decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance and business needs.