Patient Services Representative
Optimal Care is where your dedication meets a rewarding career.
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.
What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.
Exceptional Benefits:
- Minimum of 3 Weeks Paid Time Off (PTO)
- Company Vehicle Program
- Mentorship Culture
- Medical, Dental, and Vision Insurance
- 401(k) with Employer Match
- Mileage Reimbursement
- Cutting Edge Technology
Why This Role Matters
The Patient Services Representative plays a vital role in connecting patients and families to hospice and physician services at a critical time in their lives. By ensuring referrals are handled accurately, efficiently, and with compassion, this role directly supports timely access to care, strengthens relationships with referral partners, and helps the organization deliver high-quality, compliant patient services.
This position is perfect for someone who thrives in a fast-paced office environment, loves helping people, and has a keen eye for detail. You'll manage the entire intake process - from receiving referrals to coordinating with our clinical teams - ensuring smooth, efficient service delivery that makes a real difference in people's lives.
What You’ll Do
- Manage the full intake and referral process, from initial referral through admission
- Receive, review, and convert patient and physician referrals in accordance with agency policies
- Accurately enter, track, and maintain referral and patient data in company systems
- Serve as a key point of communication between patients, referral sources, clinical teams, sales, and leadership
- Answer inquiries about agency services and provide appropriate community resource referrals
- Coordinate referrals with supervisors and schedulers to support timely patient evaluations
- Maintain organized systems to ensure continuity and quality of patient care
- Provide excellent internal and external customer service, including greeting visitors professionally
- Prepare referral tracking and trending reports as needed
- Credential new physicians and facilities following established procedures
- Identify workflow gaps and recommend improvements to enhance efficiency
- Ensure compliance with all federal, state, and local regulations
Required Qualifications
- High school diploma or GED
- Interpersonal skills and ability to communicate professionally and effectively
- Knowledge of medical terminology
- Strong verbal and written communication skills
- Ability to operate computer and office equipment
- Proficiency in Microsoft Office Suite and data entry skills
- Responds to suggestion constructively
- Skilled in conflict resolution
- Proven interpersonal, coordination, and leadership skills
- Reliable transportation with valid automobile insurance
Preferred Qualifications
- Associate's degree preferred
- Minimum 1 year of experience in a healthcare setting preferred
- Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred
Location
- Office Location: Jackson, MI
Schedule
- Monday-Friday, 3:00 PM – 11:00 PM (on- site)
- Remote weekend rotation with one day off before and after the rotation
Pay Range
$19—$22 USD
Background Screening
Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
Reasonable Accommodations
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer
Optimal Care is an equal-opportunity employer.
