Payment Operations Associate, Formatting & Investigations
The Opportunity
We are looking for a Payment Operations Associate on Formatting & Investigations team to join our globally dispersed Payment Operations team to help process our growing volume of domestic and international payments.
We operate in the most efficient and effective way in a fast paced environment while maintaining exceptional service. We are seeking a highly motivated team player, with a ‘can-do’ attitude who is willing to go the extra mile to serve our clients.
With diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset.
Responsibilities include:
- Process growing volume of international and domestic payments
- Verify beneficiary account details (KYC activities) to ensure they are accurate and adhere to AML regulations and internal policies
- Working closely with payment partners and banks to identify and resolve payment issues promptly
- Identify and report processing inefficiencies and help to resolve
- Review, improve and maintain payment formatting rules to reduce payment issues
- Work closely with Compliance team to review and improve internal policies to reduce friction in the AML process
- Communicate with payers directly via email and call to resolve issues and prevent delays
Qualifications
Here's what we're looking for:
- Undergraduate degree with 2+ years of experience in payments, finance or banking operations
- Exceptional attention to detail, sense of urgency / deadline and strong organizational skills
- Great communication and collaboration skills
- A positive, can-do attitude motivated to drive ongoing, continuous improvement
- Fluent English, written and spoken (additional languages are an advantage)
- Ability to work with minimum supervision and drive projects to completion in a fast-paced environment
- Possess a willingness and eagerness to learn with a passion for problem solving and helping customers
- Excellent analytical and computer skills including proficiency in Excel and other online tools (Google Apps, etc.)
- Experience working in a bank or a large payments company is an advantage
Additional Information
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager, other Flymates, the department VP, and participate in a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
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