Payment Operations & Risk Analyst

The Squarespace Payment Operations & Risk team is growing. We're looking for an analyst that has a background in fraud/risk in either e-commerce, Payments, FinTech, online marketplaces, or similar digital businesses. You will help lay the foundation for a world-class Payments and Risk Operations function, partnering closely with Finance, Customer Operations, Security, and Trust & Safety to proactively identify and reduce fraudulent activity across the platform.

You will report to the Payment Operations & Risk Manager and work from our office in Dublin.

This is a hybrid role working from our Dublin office 3 days per week.

You'll Get To…

• Continuously monitor and evaluate fraud and merchant portfolio risks through internal & external reports and tools.
• Identify high risk merchants based on known trends and risk signals.
• Investigate/resolve escalated cases of account suspensions.
• Conduct merchant and transaction level risk reviews to assess risk at on-boarding and beyond.
• Make decisions to approve/reject/escalate users for further information.
• Maintain and improve current risk reporting.
• Partner with the Payments & Customer Operations team to resolve escalated client issues.
• Identify fraud rings and patterns of abuse.
• Help with designing, implementing, and monitoring new methodologies and metrics for risk process and policy effectiveness.
• Provide training and mentorship for new Risk Analysts as the team expands.

Who We're Looking For

• 2+ years of experience in evaluating and mitigating merchant risk for loss and/or fraud.
• Knowledge of payment processing, underwriting, financial statements, and basic bank and association rules.
• You bring strong experience working with risk and payments tools such as Sift, Sardine, Stripe, Plaid, and Adyen, and you're comfortable quickly learning and exploring new software to continuously improve our service.
• You have experience using data to back up assumptions and make recommendations.
• You're collaborative and know how to connect the dots between teams and manage cross-functional initiatives
• You are curious, like to dig for answers to the unknown, and are comfortable making decisions autonomously

Benefits & Perks

• Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
• Life and Income Protection
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• 26 weeks paid maternity leave & 12 weeks paid paternity leave
• 2 weeks paid family care leave
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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