About the Company:
Charter Impact empowers mission-driven organizations to achieve their goals through personalized support in finance, operations, and business management. We accomplish this through enthusiastic collaboration within our team and with our clients to support their communities. We are a remote first company growing on a national scale and are continuously seeking qualified candidates to join us. Ideal candidates will be highly motivated professionals who are committed to supporting the team in an environment of growth and change.
Role Summary:
The Payroll Implementation Manager will serve as the primary point of contact for onboarding new payroll clients, leading them through a smooth and successful implementation from kickoff to go-live. This role focuses on managing implementation timelines, configuring and validating payroll data, documenting client-specific payroll practices, and ensuring seamless handoffs to internal payroll teams. The position requires strong payroll systems expertise, a consultative client-facing approach, and the ability to deliver virtual and onsite client training. This role is not location-specific but does require periodic travel for client implementations and trainings.
This position is remote to candidates based in AZ, CA, CO, FL, ID, IL, MN, NV, OR, SD, TX, UT and/or WA.
*This position requires up to 25% travel.
Essential Job Functions
Lead, mentor, and manage a team of 1-2 Payroll Specialists, fostering a collaborative and productive work environment.Lead end-to-end payroll implementations for new clients from kickoff through successful go-liveServe as the primary implementation point of contact for clients during onboardingTravel to client sites to deliver training and support implementationsDevelop, manage, and communicate implementation timelines and milestonesCoordinate with internal teams to ensure timely completion of all implementation activitiesMerge, validate, and verify payroll data in client systems, with a strong emphasis on UKG Ready, or support clients remaining on existing payroll platformsLearn, document, and configure client-specific payroll processes, including pay codes, earnings, deductions, schedules, and reporting requirementsEnsure data accuracy, compliance readiness, and system integrity throughout the implementation processPartner closely with internal payroll and operations teams to ensure clean, well-documented handoffs following implementationDocument implementation details and client configurations to support ongoing payroll processing and service deliveryDeliver client training on payroll systems, processes, and best practicesProvide onsite implementation support and training when required, including travel to client locationsAct as a trusted advisor, guiding clients through change management and system adoption
Qualifications
Generally, any combination of education that would provide the required knowledge and skills for successful performance would qualify. A typical method of demonstrating these requirements would be:EDUCATION: Bachelor's degree and/or related work experience is required. Relevant certifications (e.g., CPP) are a plus.
EXPERIENCE:
Minimum of 5 years of payroll experience, including at least 3 years in payroll system implementations, professional services, or client onboarding environmentsDemonstrated experience leading payroll implementations, upgrades, or system conversions, from planning through go-liveStrong knowledge of payroll regulations, tax laws, and compliance requirements, with the ability to apply them during system configuration and data validationHands-on proficiency with multiple payroll platforms (e.g., UKG, Paycom, Paycor, or similar), with the ability to quickly learn new systemsProven people leadership experience, including coaching, mentoring, or managing implementation or payroll professionalsExcellent client-facing communication skills, with the ability to manage expectations, explain complex payroll concepts, and guide stakeholders through changeStrong attention to detail and organizational skills, with the ability to manage multiple implementations and competing prioritiesHigh level of discretion and ability to maintain confidentiality of sensitive payroll and employee dataAdaptability in fast-paced environments, with a proactive and solution-oriented approach to challengesAbility to work independently, follow defined implementation methodologies, and drive deliverables to completionFamiliarity with nonprofit or education-sector payroll environments is a plusKnowledge of STRS, PERS, payroll compliance, and HR principles beneficial but not requiredKNOWLEDGE OF:
Purposes, methods, and practices of financial and accounting record keeping.Intermediate/Advanced knowledge of payroll and wage and hour laws.Intermediate/Advanced Microsoft Office (Word, Excel, Outlook) skills.Proper and effective use of English grammar and communication skills (oral and written).TYPICAL PHYSICAL DEMANDS: (with or without accommodation as needed to perform essential job functions)
Read numbers, reports, and documents on computer terminals.Use telephone and other communication devices.Lift up to 20 pounds (light).Prolonged standing, some bending, stooping and stretching.TYPICAL MENTAL DEMANDS:
Ability to give, receive, and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. WORKING CONDITIONS:
Work indoors in a standard office environment.Occasionally work outside of normal workdays and office hours to meet deadlines.Travel may be required for professional development events and to client locations.Is required to directly communicate with clients.
What's in it for You?
At Charter Impact, we believe great work happens when people feel supported, trusted, and connected.Remote‑first flexibility: Work where you do your best work, with flexible, remote, and hybrid options depending on role. We provide a company‑issued laptop and essential equipment to support a productive setup.Comprehensive, competitive benefits: Medical, dental, vision, and life insurance, plus multiple plan options to meet your needs.Financial wellness & retirement: 401(k) with company match to help you plan for the future.Wellbeing support: Employee Assistance Program (EAP) offering confidential mental health support, counseling, and legal and financial resources for you and your household.Time to recharge: Vacation accrual of up to four (4) weeks per year, plus 11 paid company holidays and a winter break from Christmas Day through New Year’s Day.Connection & culture: Opportunities to build relationships through virtual and in‑person team events, with colleagues who care deeply about their work and impact.Extra perks: Employee discounts, voluntary pet insurance, and an employee referral bonus program.
Charter Impact strives to be an employer of choice for highly motivated and mission-driven professionals. We are committed to fostering a team environment where all members work together to achieve common goals, and where staff are supported, challenged and inspired in their work.
