People Lead
About Gigs
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
Things We Care About
We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.
The Role
At Gigs, our ability to scale depends on how well we operate the people engine. We are hiring a People Lead who turns strategy into systems, plans, and measurable outcomes. This is a builder role for someone who creates clarity, sequences work, and makes teams faster. You will own the People operating rhythm across planning, programs, and tools. Ideal backgrounds include Chief of Staff to a Chief People Officer, senior People Ops leaders, or business operators who have owned company-wide people programs.
This role is based in our New York Hub.
What You Will Do
- Own and execute on our people roadmap.
- Program Manage Company-wide Cycles. Orchestrate performance reviews, calibration, engagement surveys and follow-ups, leadership development, onboarding and off-boarding, and policy refreshes. Land them on time with clear comms and clean execution.
- Org Health and Design Support. Partner with leaders on role clarity, team interfaces, decision rights, and ways of working. Surface risks early and recommend practical changes.
- Build Simple, Scalable Systems. Own the People tech stack and workflows. Improve HRIS data quality, automate handoffs, set SLAs, document processes, and maintain a living knowledge base.
- Manager Enablement. Ship lightweight toolkits, live sessions, and office hours that help managers handle performance, feedback, and growth conversations with confidence.
- Culture Through Mechanisms. Translate values into rituals, feedback loops, and operating rules that make high performance the default. Measure what matters and prune what does not.
- Global Employment and Compliance. Keep us practical and compliant across the US and EU. Coordinate with legal, payroll, PEOs, and immigration partners without adding bureaucracy.
- Change Leadership and Communications. Write crisp rollout plans and change notes. Close the loop with metrics, retros, and next steps.
- People Analytics and Insights. Define core KPIs for people programs. Build dashboards that leaders actually use and drive action from the data.
What We Are Looking For
- 8+ years in People Operations, HRBP with program ownership, or a Chief of Staff or BizOps role supporting a CPO or People function
- Proven record running cross-company programs end to end in a high-growth tech environment
- Strong operator skills: planning, sequencing, risk and dependency management, and tight documentation
- Business acumen and comfort tying People work to company outcomes
- Data fluency. You build dashboards, spot signal in cohorts, and make decisions with numbers
- Systems mindset. You design processes that scale and automate busywork
- Excellent communication and influencing skills with founders and managers
- Experience across multiple countries and with partners such as legal, payroll, and PEOs
Work At Gigs
At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.
What We Offer
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.