Platform Support Engineer

The future of rail isn’t just about movement, it’s about intelligence, security, and connection. We unite rail expertise with digital innovation to create smarter, safer, and more sustainable transportation solutions. Technology here speaks with purpose: accelerating digitalization, embedding cybersecurity, and shaping the next era of rail.

Behind every breakthrough are people, their talent, creativity, and drive to push boundaries. Together, we’re building confidence, resilience, and a new standard for connected mobility powered by innovation.

This position is for Stadler Digital Labs, a joint venture between Stadler Rail and Critical Software serving as the digital competence center for the Stadler Group.

The Platform Support Engineer (Level 2) provides Tier 2 technical support for the Stadler Digitalization Platforms with a strong DevOps orientation. The role covers application monitoring, advanced incident investigation, and ownership of the support documentation — in particular the playbook library co-authored with Level 1.

Check-out the website: https://stadlerdigitallabs.com

What do we expect from you?

• Degree in Computer Science, Information Technology, or equivalent professional experience.

• Hands-on experience operating Kubernetes environments, including deployment management with Helm.

• Proficiency with Infrastructure as Code, preferably using Terraform in Microsoft Azure environments.

• Strong knowledge of monitoring stacks such as Prometheus, Grafana, and Loki for continuous platform health oversight.

• Experience with CI/CD pipelines and Git-based source code repositories.

• Solid understanding of Linux administration, with scripting skills in Bash or Python to automate operational tasks.

• Experience performing backup, restore, and disaster recovery activities.

• Familiarity with Jira and Confluence for incident management and documentation.

• Strong analytical skills, clear technical communication, and effective collaboration across teams.

• Ability to onboard, support, and guide team members in operational procedures.

• Competence in tracking, prioritising, and reporting incidents, system availability, and operational KPIs.

• Adherence to internal policies, IT security standards, and management frameworks such as ISO 9001, 14001, 45001, and 22163.

• Methodical and structured approach to diagnosing and resolving issues.

• Skilled in handling Severity 2 incidents within required SLAs (response 1–4 h; resolution 1–16 h).

• Able to coordinate Severity 1 incident responses with Tier 3 Engineering (SLA: response within 15–60 min).

• Experience applying configuration adjustments, patches, and temporary workarounds to restore service quickly.

• Ability to produce detailed Root Cause Analysis (RCA) documentation for high-impact incidents.

• Strong interpersonal and communication skills, in Portuguese and English (spoken and written).

What we provide:

• Work that fits your life, not the other way around

• Offices designed to make you feel like you belong

• A team that knows how to work hard, but also how to have fun

• Pay that makes you feel valued, plus performance-based rewards

• Your growth is our priority: training, support, and opportunities!

Plus, Perks with Purpose:

• Private Health Insurance
  Because your health and peace of mind matters.

• Employee Assistance Programme
  Confidential support for you and your household from mental health to legal or financial advice, we're here for whatever life throws your way.

• Home Office Support
  Get what you need to work comfortably from home, without turning your living room into an ergonomic nightmare.

• Extra Holidays
  The longer you’re with us, the more you get. Two extra days after your first year, and more as time goes on.

• Extra Parental Leave
  Two additional months of fully paid leave for both parents — whether you're welcoming a child by birth or adoption.

• Flex-time
  We don’t clock-watch. Work when it makes sense for you, as long as it works for your team and goals.

• Gradual Return to Work Support
  Returning after a long break? We’ll help you ease back in with a plan that fits your pace and needs.

• Away From Keyboard - Sabbatical programme
  Long-term employees can take time off to explore new ideas, projects or experiences and come back with fresh eyes and stories to tell.