Policy Design Manager, Age-Appropriate Design

About the role

As a Safeguards Policy Design Manager, you will be responsible for developing usage policies, clarifying enforcement guidelines, and advising on safety interventions for our products and services. Your core focus will be on age-appropriate design and experiences, including child safety, age assurance, content classification, and adult sexual content. You will help define best practices for developers building on claude for deployment to users across different developmental stages, design age-assurance policies that protect minors from inappropriate content and interactions, and establish clear boundaries for adult content and experiences. In addition, you will advise teams on opportunities for age-appropriate helpfulness, including advising cross-functional teams on beneficial use cases for younger users where appropriate. Safety is core to our mission and you’ll help shape policy creation and development so that our users can safely interact with and build on top of our products in a harmless, helpful and honest way.

*Important context for this role: In this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature.

Responsibilities:

• Serve as an internal subject matter expert, leveraging deep expertise in child safety, adult content, youth development, and age-appropriate design to:

  • Draft new policies that help govern the responsible use of our models for emerging capabilities and use cases

  • Design evaluation frameworks for testing model performance in areas of expertise

• Conduct regular reviews and testing of existing policies to identify and address gaps and ambiguities

• Review flagged content to drive enforcement and policy improvements

• Update our usage policies based on feedback collected from external experts, our enforcement team, and edge cases that you will review

• Work with safeguards product teams to identify and mitigate concerns, and collaborate on designing appropriate interventions for users across different age groups

• Advise on age assurance approaches and content classification frameworks in partnership with Enforcement, Product, Engineering, and Legal teams

• Educate and align internal stakeholders around our policies and our approach to safety in your focus area(s)

• Keep up to date with new and existing AI policy norms, regulatory requirements (e.g., age-appropriate design codes), and industry standards, and use these to inform our decision-making on policy areas

You may be a good fit if you have experience:

• As a researcher, subject matter expert, or trust & safety professional working in one or more of the following focus areas: child safety, youth online safety, age assurance, developmental science, content classification and rating systems, or adult content policy. Note: For this role, an advanced degree in developmental psychology, child development, education, or a related field is preferred.

• Drafting or updating product and / or user policies, with the ability to effectively bridge technical and policy discussions

• Designing or implementing age-appropriate experiences, age assurance mechanisms, or content classification / labeling systems

• Working with generative AI products, including writing effective prompts for policy evaluations and classifier development

• Aligning product policy decisions between diverse sets of stakeholders, such as Product, Engineering, Public Policy, and Legal teams

• Understanding the challenges that exist in developing and implementing product policies at scale, including in the content moderation space

• Thinking creatively about the risks and benefits of new technologies, and leveraging data and research to inform policy recommendations

• Navigating and prioritizing work efforts amidst ambiguity