Polish Speaking Customer Service for Household Appliances Company in Greece

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Polish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This position is perfect for individuals who are passionate about household products and dedicated to delivering exceptional customer support. In this role, you will assist customers in Polish, helping them with inquiries and providing solutions related to household appliances.

Key Responsibilities

• Manage customer inquiries regarding household appliances, including product features, pricing, and availability via phone, email, and chat in Polish.
• Assist customers with order placements, modifications, and issue resolution, ensuring a high level of satisfaction.
• Provide detailed information about warranties, troubleshooting, and maintenance of products.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with internal teams to relay customer feedback and improve service delivery.
• Stay informed about the latest product offerings and industry trends to assist customers effectively.

Requirements

• Fluency in Polish (both written and spoken) is essential; knowledge of Greek or English is a plus.
• Previous experience in customer service, preferably within the retail or household appliances sector.
• Strong communication and interpersonal skills, with a focus on providing excellent customer care.
• Ability to effectively solve problems and handle customer complaints in a professional manner.
• Excellent multitasking abilities and capability to manage a high volume of inquiries.
• Proficiency in using CRM software and general office applications.
• Willingness to work flexible hours, which may include evenings and weekends as required.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...