Portuguese Speaking Customer Service for E-Commerce Platform - Work in Greece

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives for an E-Commerce Platform, with the exciting option to work in Greece. This role is perfect for individuals who are passionate about online shopping and enjoy assisting customers in their purchasing journeys. As a member of our dynamic team, you will help customers navigate the e-commerce platform, providing support in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding products, orders, and services through phone, email, and chat in Portuguese.
• Provide comprehensive information on product details, pricing, and availability.
• Assist customers with order processing, returning items, and troubleshooting issues on the platform.
• Resolve customer complaints and concerns promptly, ensuring a positive experience.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with logistics and support teams to ensure seamless order fulfillment and customer satisfaction.
• Stay up-to-date on product offerings, promotions, and e-commerce trends to enhance customer support.

Requirements

• Fluency in Portuguese (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in an e-commerce or retail environment.
• Strong communication skills and a friendly, customer-oriented approach.
• Excellent problem-solving abilities and the capacity to manage multiple inquiries simultaneously.
• Aptitude for using customer service software and CRM applications effectively.
• Willingness to work flexible hours and adapt to a fast-paced e-commerce environment.
• Must be open to relocating or working in Greece.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...