Practice Lead - CLM
Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
This key leadership role heads the India CLM Practice Delivery group and reports directly to the Business Unit Lead. This is a critical leadership role responsible for ensuring high-quality, scalable delivery across all CLM platforms (Docusign, Ironclad, Agiloft) and leading the next phase of team growth.
The primary objective is to stabilize and standardize the current operational processes while simultaneously mentoring and coaching the team for aggressive scaling.
Key Responsibilities
The responsibilities are split into three focus areas: Practice Leadership, People Development, and Operational Excellence.
Practice Leadership
- Scaling Strategy: Own and execute the hiring and growth roadmap for the APAC CLM practice. Define future team composition and skill needs.
- Pre-Sales & Delivery Contribution: Actively contribute to pre-sales activities such as solutioning, scoping, and proposal development, while ensuring seamless transition and execution during delivery phases.
- Stakeholder Management: Act as the primary escalation point and strategic partner for the North America (NA) CLM leadership. Proactively manage perceptions and ensure transparency, directly addressing any quality issues/perceptions.
- Cross-Platform Strategy: Oversee the technical architecture and delivery standards across Docusign, Ironclad, and Agiloft, ensuring consistency and best practices.
People Development
- Team Mentorship: Dedicate significant time to formally coach and mentor the team, helping them transition from technical experts to confident consultants and people leaders (covering performance management, conflict resolution, career development, and executive communication).
- Talent Retention: Implement programs to promote a supportive, high-accountability environment, reducing turnover and increasing overall team engagement.
- Performance Management: Oversee the review cycles for the APAC team, working with the Managers to drive corrective actions and celebrate successes.
Operational Excellence
- Quality Gatekeeper: Establish and enforce a robust Quality Assurance (QA) framework across all delivery from the region.
- Process Standardization: Implement best-in-class project delivery methodologies (e.g., specific flavors of Agile/Scrum) and ensure consistent use of project management tools for tracking and reporting.
Required Qualifications
Experience
- Required: 15+ years of experience in Contract Lifecycle Management (CLM).
- Required: Minimum 5 years managing Managers or supervising a global team of 10+ technical professionals.
- Required: Demonstrated success in scaling a technical delivery team within a global services environment.
- Preferred: Deep expertise in DocuSign CLM, Ironclad, or Agiloft.
- Strong background in business rules, custom calculations, and data integrations across the above platforms.
Education
- BA/BS Degree in Finance/Accounting, Law, Business Management, MIS, or equivalent professional experience.
Skills & Attributes
- Exceptional People Leadership: Proven ability to coach, mentor, and motivate high-potential talent.
- Executive Communication: Capable of confidently conveying complex technical and strategic concepts to executive stakeholders, especially in North America.
- Process Acumen: Strong understanding of quality governance, operational metrics (utilization, rework rate, on-time delivery), and delivery processes.
- High Emotional Intelligence (EQ): Ability to empathize, build trust, manage interpersonal dynamics effectively, fostering collaboration and resilience within diverse teams.
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.