Prescription Care/ Outbound Call Specialist | Onsite- Pittsburgh
Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
The Patient Services Operations team sits at the heart of BlinkRx’s mission—supporting patients at a critical moment in their healthcare journey. We are seeking Prescription Care Specialists who are motivated by helping patients, curious about solving complex problems, and energized by working in a fast-paced, growing environment.
In this role, you will support patients through their prescription journey while partnering closely with pharmaceutical programs. You’ll conduct targeted outbound outreach, guide patients through next steps, and help convert prescriptions into successful fills—balancing empathy, education, and results.
This role is a great fit for candidates with sales, account management, customer success, or healthcare experience who enjoy owning outcomes and using data to improve performance.
This is a fully On-site role in Robinson Township, Pittsburgh
What you’ll do:
- Conduct targeted outbound outreach to support patients in completing prescription orders
- Educate patients on their prescriptions, medication, verify insurance coverage, and assess eligibility for financial assistance
- Coordinate medication fulfillment and delivery while ensuring a smooth, supportive patient experience
- Develop deep expertise in assigned pharmaceutical programs to confidently guide patients through their journey
- Drive prescription conversions while maintaining a patient-first, compliant approach
- Use data and documentation to track outcomes, identify trends, and support continuous improvement
- Document all patient interactions and discoveries according to operating procedures
- Escalate clinical or complex cases to pharmacists and appropriate internal partners
- Collaborate closely with cross-functional teams (Operations, Growth, Pharmacy, Product) to resolve issues and improve workflows
- Share feedback and insights to help improve patient experience, materials, and processes
- Participate in ongoing training, product updates, and new program launches
Maintain confidentiality and operate in full compliance with company policies and state and federal regulations
What makes you a great fit:
- Background in patient support, customer success, sales, or outbound engagement; ideally within healthcare, pharmacy, or a regulated environment
- Strong motivation to help patients access care, with empathy and professionalism
- A curious, problem-solving mindset—you ask questions, look for patterns, and want to understand the “why.”
- Comfort working in a fast-paced, startup environment where priorities evolve and ownership matters
- Confidence using data, metrics, and performance insights to guide decisions and improve outcomes
- A self-starter who takes initiative, follows through, and is motivated by achieving meaningful results
- Clear verbal and written communication skills
- Strong technical aptitude and ability to learn new systems quickly
- Ability to collaborate effectively while also working independently
Qualified candidates:
- High school diploma or GED required, Bachelor’s degree preferred
- Outbound Customer Service experience required
- Healthcare, pharmacy, or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
Location/Hours
- On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
- 40 hrs/week. Monday-Friday: 9:30 AM- 5:30 PM OR 10:30 AM- 6:30 PM EST
- Scheduling flexibility required, as your schedule may change over time according to business needs
Benefits
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.