Workforce Management Forecasting & Capacity Planning Senior Analyst | US Remote
Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
The Opportunity
The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Forecasting & Capacity Planning Senior Analyst to join our Operational Excellence team. This individual will own the forecasting and analytics foundation that drives workforce strategy, staffing, and performance across our contact center and pharmacy operations teams. This is an ideal opportunity for a highly analytical, detail-oriented, and proactive problem-solver who thrives in fast-paced, data-driven environments.
Responsibilities
- Build and maintain accurate short- and long-term forecasts for contact center and pharmacy operations across multiple workflows/teams.
- Identify business drivers influencing volume trends (e.g., demand, seasonality, marketing, and product launches).
- Translate forecasts into actionable capacity and staffing plans that balance efficiency, service levels, and budget goals.
- Partner with Operations, Finance, and HR to align hiring plans and resource needs with business growth.
- Analyze trends, variances, and real-time data to improve forecast accuracy and support operational decisions.
- Develop dashboards and reports that communicate insights and recommendations to leadership.
- Support scenario modeling for new programs, process changes, or technology enhancements.
- Collaborate with Workforce Management and Product/Engineering teams to optimize systems and forecasting tools.
- Contribute to building scalable, data-driven processes that enhance operational efficiency and patient experience.
Qualifications
- 4–6+ years of experience in forecasting, analytics, workforce planning, or related roles — ideally in healthcare, contact center, or tech-enabled operations.
- Bachelor’s degree in Mathematics, Statistics, Economics, Operations, Data Science, or a related quantitative field.
- Advanced proficiency in Excel/Google Sheets, SQL, Python, and data visualization tools (e.g., Tableau) and experience with forecasting techniques.
- Strong quantitative reasoning, data modeling, and problem-solving abilities.
- Ability to translate complex data into clear, actionable insights.
- Excellent written and verbal communication; skilled at presenting analytical findings to diverse audiences.
- Curious, adaptable, and proactive — thrives in fast-paced environments and takes ownership from analysis through execution.
- Willingness to travel to our Pittsburgh, PA location approximately once a month
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.