Proactive Services Engineer
We’re looking for a curious, detail-oriented, and proactive IT professional to join our growing team as a Proactive Services Engineer. In this role, you’ll play a key part in keeping our clients’ IT environments secure, resilient, and performing at their best—often by solving problems before anyone even notices them.
If you enjoy automation, preventative maintenance, and continuous improvement—and you like working in a collaborative, supportive environment—this role could be a great fit for you.
About the Role
We’re looking for a curious, detail-oriented, and proactive IT professional to join our growing team as a Proactive Services Engineer. In this role, you’ll play a key part in keeping our clients’ IT environments secure, resilient, and performing at their best—often by solving problems before anyone even notices them.
If you enjoy automation, preventative maintenance, and continuous improvement—and you like working in a collaborative, supportive environment—this role could be a great fit for you.
What You’ll Do
Your work will focus on maintaining system health, improving reliability, and strengthening security across diverse client environments. Responsibilities include, but aren’t limited to:
Proactively monitoring IT environments, triaging alerts, resolving issues, and escalating where appropriate—before they impact business operations
Deploying and managing Windows and third-party application patches across servers, endpoints, firewalls, and access points
Managing the ManageEngine console, including enhanced third-party patching for a subset of customers
Monitoring and maintaining Datto and Veeam backup solutions to ensure consistent, successful backups
Performing routine backup validation and recovery testing
Onboarding customers to Proactive Services, including:
Remote Monitoring & Management (RMM)
Patch Management
Datto SaaS Protection
Datto BCDR
Monitoring, renewing, and applying SSL certificates
Creating scripts and automated tasks (e.g., PowerShell) to improve efficiency, consistency, and reliability
What We’re Looking For
We value skills, curiosity, and a growth mindset over ticking every box. If you meet most of the criteria below, we encourage you to apply.
Qualifications
What We’re Looking For
We value skills, curiosity, and growth mindset over ticking every box. If you meet most of the criteria below, we encourage you to apply.
Required Experience & Skills
1+ year of experience in an IT support or operations role
Experience working with RMM platforms and alert management
Solid understanding of Windows Server and Windows Workstation environments
Strong problem-solving skills with attention to detail
Clear, professional communication skills and a commitment to following best practices and processes
Nice to Have (But Not Essential)
Hands-on experience with patch management tools, particularly ManageEngine
Experience managing or troubleshooting Datto and Veeam backup solutions
Familiarity with firewall firmware updates and network patching
Scripting or automation experience (PowerShell or similar)
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.