Role
The Business Analyst plays a key role in supporting the successful delivery of new features and product enhancements by driving clear, detailed requirements gathering and cross-functional alignment. Reporting to the Director of Release Management, this role is engaged once a Product Manager or Product Owner initiates the requirements phase for a feature or product.
The Business Analyst is responsible for eliciting and documenting detailed requirements through interviews and discussions with both internal and external stakeholders. This includes translating business needs into well-structured user stories, specifications, and acceptance criteria. The role requires a strong understanding of feature goals and product vision in order to identify and analyze key use cases and workflows.
Working closely with Product Owners, UI/UX designers, developers, and engineers, the Business Analyst helps shape workflow and design requirements, ensuring that all relevant perspectives—including cross-functional dependencies—are incorporated. The role also collaborates with customer-facing teams and clients to ensure requirements reflect real-world needs and that product designs support both user experience and operational objectives.
Throughout the development cycle, the Business Analyst facilitates ongoing feedback loops by conducting demonstrations and review sessions with stakeholders, enabling timely input and alignment as features evolve.
Responsibilities
Conduct detailed requirements-gathering activities once features or products enter the requirements phase, partnering closely with Product Managers and Product OwnersInterview internal and external stakeholders to elicit, clarify, and validate requirementsTranslate business needs into clear user stories, functional specifications, and acceptance criteriaDevelop a strong understanding of feature objectives and product vision to identify, outline, and investigate key use casesCollaborate with UI/UX designers, developers, engineers, and other technical teams to define workflow, design, and technical requirements Work with cross-functional partners—including Customer Success, Compliance, Sales, and Operations—to ensure enterprise-wide considerations are reflected in requirementsAnalyze feedback, issues, and client insights to inform product improvements and resolve requirement-related questionsSupport the prioritization and refinement of the product backlog by providing clarity on requirements, dependencies, and potential impactsParticipate in design discussions, requirement walkthroughs, and sprint planning or refinement sessions as neededFacilitate periodic demonstrations of features to stakeholders for feedback, validation, and alignmentMaintain accurate, organized documentation throughout the requirements lifecycleContribute to continuous improvement of requirements-gathering processes, templates, and standardsAssist with investigations and root-cause analysis when requirement-related issues arisePerform additional duties, assignments, or project-based work as required to support evolving business and product needs
Skills and Experience
Strong analytical and critical-thinking skills, with the ability to break down complex issues into clear, actionable requirementsExcellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical audiencesDemonstrated ability to elicit, clarify, and validate requirements through stakeholder interviews and collaborative discussionsAbility to understand software application concepts, multi-step workflows, and user experience considerationsProven capacity to investigate issues, identify root causes, and synthesize findings into structured documentation or recommendationsStrong organizational skills, with the ability to manage multiple priorities within a structured, fast-paced processEffective collaborator who works well across Product, Engineering, UI/UX, Customer Success, and other cross-functional teamsHigh attention to detail with a commitment to completing tasks thoroughly and accuratelyProficiency with standard business and collaboration tools such as Microsoft Office, Jira, Confluence, or similar platforms
Minimum Qualifications
1–2 years of experience in a business analysis, product analysis, operations analysis, or similar requirements-focused roleExperience gathering and documenting requirements, including user stories, specifications, or acceptance criteriaExperience engaging with stakeholders or clients to understand needs, clarify objectives, or support solution designPassion for problem-solving and client management, with a focus on delivering high-quality outcomesFamiliarity with software development processes, product lifecycle concepts, or agile methodologiesStrong attention to detail with the ability to produce clear, organized, and accurate documentationAbility to learn new tools and technologies quickly and apply them effectivelyExperience in financial services or regulatory technology is preferred but not requiredBachelor’s degree or equivalent professional experienceIntegrity and EthicsAll StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.
