Product Communications Lead
Phantom is the modern money app used by tens of millions around the world. Our product combines everything people need to manage, spend, and grow their money in one simple, intuitive experience. Phantom brings all the control and flexibility of crypto-powered finance, without unnecessary complexity, into mainstream consumer finance.
By combining industry-leading security with thoughtfully designed tools, Phantom makes powerful financial tools feel approachable and easy to use. This focus on speed, control, and user experience has fueled rapid growth, with a community of 20M+ people, reaching #1 in the Google Play Store finance category, and consistently ranking as a Top 50 app across all categories, alongside some of the most recognizable consumer technology platforms in the world.
Role Description
As Product Communications Lead, you’ll shape and amplify the story of Phantom’s expanding suite of products—helping position Phantom as the safest and easiest-to-use entry point to crypto. This role will lead external communications across all product lines, including new categories like Phantom Cash, the CASH stablecoin and a growing set of developer platform products, as Phantom evolves beyond a crypto trading app into a broader consumer finance platform.
You’ll be part of the Comms team, working closely with Product and Marketing to drive consistent, high-quality media coverage and narrative clarity around Phantom’s products, launches, and long-term vision.
Responsibilities
Own Phantom’s product narrative across media and thought leaders—ensuring consistent, disciplined storytelling aligned with company strategy.
Shape positioning for new products and categories that expand Phantom’s reach beyond retail trading into consumer finance and payments.
Lead media strategy and execution for key product announcements, partnerships, and launches.
Partner with Product, Marketing, and Leadership to align on messaging and go-to-market strategy across channels.
Proactively identify storylines and opportunities that advance Phantom’s reputation as the best place for consumers to experience the benefits of crypto.
Serve as a trusted voice on external communications strategy, balancing speed, clarity, and discipline.
Qualifications
8+ years of experience in product, technology, or fintech communications; crypto/web3 experience strongly preferred.
Proven track record of leading successful product announcements and securing coverage in top-tier outlets.
Deep understanding of how media, influencers, and public narratives shape perception in fast-moving industries. Strong relationships across tech and crypto press are a plus.
Excellent writing, storytelling, and judgment under pressure.
Comfortable operating in a lean, high-autonomy environment with evolving priorities.
Why Work with Us
We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.
There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!
First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.
Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.
We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.
Benefits
Competitive salary and equity
You will be eligible to participate in the Company's performance bonus program
Comprehensive insurance (medical/dental/vision) — 100% covered
Stipend for your ideal remote set-up
Flexible hours and a supportive remote environment
Unlimited vacation: Take time when you need it (and we really mean it!)
401(k) retirement plan
Monthly wellness benefit
Weekly meal benefit
Global off-sites
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
By submitting your resume and application materials, you acknowledge and agree that Phantom may use automated tools, including AI systems, and may engage trusted third-party service providers to process your application and ensure an efficient hiring process. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.