Product Manager, Communications

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

We seek a results-oriented Product Manager to lead the development and optimization of AI/ML-powered communication capabilities for our SaaS B2B2C platform. This role focuses on driving intelligent, personalized, and scalable communications across outbound channels, including email, SMS, and phone-like channels, to improve customer engagement, retention, and ROI for our enterprise clients. You will sit at the intersection of automation, seamless client control, and consumer empathy.

As the product owner, you will define the vision, strategy, and roadmap for our AI/ML-driven communication solutions. You will collaborate with cross-functional teams to deliver innovative capabilities that enable our B2B clients to communicate more effectively with their users and stakeholders.

In this role, you will manage the engine that drives how our clients speak to their customers. You will build the tools that enable our B2B clients to configure and trust our system, while simultaneously refining the consumer experience and AI models to ensure the end consumer receives the right message on the right channel at the right time. Key responsibilities for the role are detailed below:

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.