Product Manager - Consumer
About Us:
As a Product Manager at General Medicine, you’ll help build and scale a healthcare store that makes it delightfully simple to shop for any type of care. We provide upfront cash and insurance prices for virtual and in-person visits, prescriptions, labs, imaging, and more.
The Role
We’re hiring a Senior Product Manager (IC) to lead core consumer experiences for General Medicine—from first touch to visit completion and follow up. You’ll drive product strategy, craft intuitive patient and provider journeys, and ship polished, high leverage features that scale. This is a high ownership role for someone with exceptional product taste and judgment who thrives in messy, real world systems.
What You’ll Do
• Own the General Medicine consumer roadmap and outcomes (activation, visit conversion, CSAT/NPS, retention).
• Define a crisp product vision and north-star metrics; translate strategy into sequenced bets and clear PRDs.
• Partner closely with Design to craft high polish, design led experiences; insist on quality and sweat the details.
• Work with clinicians, care ops, and engineering to model real workflows, including sad paths (no shows, reschedules, insurance issues, handoffs, escalations).
• Ship iteratively: prototype, test, and launch 0→1 features; instrument and analyze results; double down or pivot fast.
• Build for reliability and trust: guardrails, fallbacks, and humane error states that succeed under operational constraints.
• Run discovery: qualitative research, usability tests, shadowing care teams, and diving into data (dashboards, SQL/Looker) to uncover insights.
What You’ll Bring
• 10+ years in Product Management building world class consumer products, with a portfolio that demonstrates taste, judgment, and craft.
• Track record of owning critical funnels end to end and moving core metrics at scale.
• Deep partnership with Design: fluency in Figma, strong product sense, and a bar for detail (micro interactions, empty states, performance).
• Comfort with ambiguity and operational complexity; you proactively design for edge cases and degraded states, not just happy paths.
• Strong analytical chops: can define metrics, design experiments, and reason from data (bonus: SQL).
• Excellent writing and communication; clarity in PRDs, crisp decision making, and the ability to rally cross functional partners.
• Experience in healthcare is a plus, not a must—but you should be motivated by customer impact and eager to learn clinical/operational nuances.
How We Work
• Customer obsessed: We stay close to real needs through thoughtful research and continuous feedback from our care teams.
• Design led & data informed: We seek simplicity, ship craftsmanship, and validate with data.
• Operationally grounded: We build tools that make our care teams faster and more accurate, not just prettier.