Product Manager, Enterprise Systems

Product Manager, Enterprise Systems

About Schumacher: 

F. Schumacher & Co. is a fast-growing and innovative interior design company. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. We are driven by a shared belief that design transforms life. It challenges convention. It brings a unique point of view into the world. It sets trends. And it leaves a mark. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company.

F. Schumacher & Co., America’s leading name for manufacturing and distributing fabric, wallcovering, floorcovering, and furnishings is seeking a Product Manager. This is an exciting and highly visible position that plays an important role in supporting the company’s success. The right Product Manager is a quick learner who is open to change and resourceful in finding solutions.

This position will work within the Enterprise Systems team. They will have the autonomy to solve difficult business problems through technology. The Candidate should have strong communication skills and be comfortable working with all levels of stakeholders within the company.

YOU WILL:

· Establish the product vision, goals, objectives and key results (OKRs) for success

· Define and deliver your product roadmap through a detailed understanding of our varying users’ needs and ownership of your prioritized feature backlog

· Work cross-functionally with key internal partners, including product designers, software development engineers, sales, customer service, and business development on a rapid and iterative product development cycle

· Clearly define customer and product requirements, solicit ideas and feedback, gather requirements, write specs, craft wireframes and workflows, and coordinate cross-functional initiatives

· Increase insights on user behavior and pain points. Identify, measure, and improve key customer experience metrics. Promote data-based decision making

· Continually optimize the product and feature roadmap and manage prioritization and trade-offs among customer experience, time-to-market, and operational support load

· Manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs, balance the business needs against technical constraints, and maximize business benefit while building great customer experiences

· Work directly with design/development teams on sprint scheduling and functionality testing

· Partner with other Product Managers to streamline integrations and enhance existing business processes

· Represent the F. Schumacher brand by providing the best possible customer service while enhancing our mission to offer the highest quality product and service standards in the luxury market online

YOU HAVE/ARE:

· At least 3-5 years of product management experience, ideally in a start-up or established technology organization working on ERP, WMS, and HRIS platforms

· Experience gathering, interpreting, and documenting detailed product requirements

· A thorough understanding of how individual projects may impact the broader product and overall strategic initiatives

· Extremely high attention to detail

· A passion for solving complex business problems with elegant, user-centric product solutions, and a history of delivering results

· Demonstrated strength in building trust and driving collaboration and alignment across a diverse, matrixed set of stakeholders, even while challenging assumptions and pushing for change

· A strong sense of ownership and accountability, and an innate ability to initiate and drive projects to completion with minimal oversight

· Outstanding verbal and written communication skills, with an ability to clearly and concisely communicate with both technical and non-technical partners across all levels of the organization

· A strategic and growth-oriented mindset, always thinking three steps ahead while remaining adaptable to ever-changing business needs

· An exceptional ability to wear many hats, operate at all levels, and continuously raise the bar and drive teams to deliver high quality results

· Experience with JIRA, Confluence, OneDrive Suite, Google Suite (Sheets, Docs, Slides) & Agile methodologies

· Extensive experience owning, understanding, questioning, interpreting, distilling, and drawing insights from data; SQL experience is a plus

· A data-first philosophy and an analytical mind, with the ability to make decisions in ambiguous situations

F. Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local la