Product Marketer (Managed Services)
Overview of the role
Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.
We are now very excited to be hiring a Product Marketer to work exclusively with our IT Managed Services department. The purpose of this role is to contribute to the development and execution of marketing initiatives that support and enhance the understanding and positioning of our IT Managed Services both internally and externally. You will ensure our sales and sales overlay teams are equipped with the appropriate messaging, tools, training, and assets necessary to confidently and effectively engage with customers, position and sell our Managed Services.
What will you be doing?
- Develop and maintain customer‑facing and internal collateral for all Managed Service offerings.
- Ensure accurate, consistent messaging across all assets, campaigns, and internal communications.
- Support internal enablement sessions to equip Sales, Overlays, and Customer Success with clear service positioning.
- Coordinate internal updates for new services, messaging changes, and campaign readiness.
- Maintain and enhance the asset library, including datasheets, proposal templates, and internal resources.
- Contribute to external marketing content and go‑to‑market planning in partnership with the Marketing team.
- Monitor competitor activity in the UK MSP market and provide insights to refine service positioning.
- Gather feedback from customer‑facing teams to optimise messaging and improve commercial alignment.
- Track and evaluate SEO and LLM SEO performance for managed service content to improve engagement.
- Support continuous improvement of messaging, positioning, and campaign effectiveness across the services portfolio.
Why you should apply?
At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.
We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.
What are we looking for?
The right person for this role will already have experience in a similar product marketing role, ideally within another Managed Service Provider (MSP) environment.
Key Skills:
- Experience in Product Marketing, Sales Enablement, or B2B Marketing
- Background in IT Managed Services, MSP, SaaS, cloud, cybersecurity, or technology services
- Proven ability to support sales teams with enablement tools and training
- Strong communication skills with the ability to simplify technical concepts
- The ability to concisely articulate technical services to a non-technical audience, both verbally and in writing
- An understanding of the options a customer has for the delivery of services to their organisation and users
- A willingness to learn and understand new processes, programmes and technologies.
- Gravitas; the ability to display a formal and dignified demeanour, giving credibility to your interactions, both internally and externally
Practical stuff
Where is the role based?
Primary location is our HQ in Pocklington (YO42) but this role can be remote in the UK with regular visits.
How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person which includes a presentation.
What are the benefits?
You can read about the benefits on offer here 😊
*Important* BPSS Check
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.