Product Operations Specialist
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.
Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Your Mission:
At Nuvei, we are building the payment infrastructure that powers commerce around the world. As a Product Operations Specialist – Alternative Payment Methods (APM), your mission is to ensure the stability, scalability, and operational excellence of Nuvei’s global APM portfolio.
This role is the operational counterpart to product delivery. You will sit at the intersection of Product, R&D, Support, Integration teams, and external providers, ensuring that live APM products perform reliably, issues are resolved at root cause, and operational learnings continuously feedback into product improvements.
What you'll do:
- Operational Ownership & Production Excellence – Serve as an operational product owner for APMs, stepping in when Support or Integration teams cannot independently identify or resolve issues.
- Maintenance Backlog & Continuous Improvement – Translate operational needs into a maintenance backlog.
- Root Cause Analysis & Problem Solving – Drive systemic fixes with R&D.
- Cross‑Functional Collaboration – Work with Support, Integration teams, R&D, Risk, Compliance, and Reconciliation teams.
- Provider & Scheme Collaboration – Collaborate with APM providers and schemes to drive solutions for live merchant challenges.
- Stakeholder Communication – Ensure transparency and alignment on priorities with stakeholders.
- Voice of the Merchant – Advocate for merchant experience and reliability.
- Product Management– Lead small projects as part of the APM product team.
- Platform Expertise – Maintain deep APM platform knowledge.
Requirements
Who you are: Operations‑driven, structured, collaborative, and merchant‑focused.
What you bring:
- 1–2 years of experience in payments or fintech, is preferred or in a tech/saas company
- Exposure to supporting products, including assisting with operational issues and day‑to‑day product support.
- Familiarity with incident handling and backlog support, with the ability to track issues, prioritize fixes, and work with the team to resolve them.
Benefits
- Competitive remuneration package and flexible benefits.
- 21 days annual leave.
- Private Medical Insurance.
- Access to benefit platform.
- Glasses reimbursement.
- Access to the relaxation area where we have PlayStation 5, Ping-pong, team games and other facilities.
Please send your resume in English.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.