Product Owner (payments)
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
- Owns the scrum team backlog, ensuring work items are clearly defined, technically feasible, and aligned to customer and business outcomes.
- Makes day-to-day prioritization and scope decisions to unblock engineering and maintain delivery momentum.
- Ensures the team understands the purpose behind priorities and how delivered work improves payment reliability, performance, and experience.
- Takes accountability for ensuring shipped features meet acceptance criteria and intended use cases.
- Maintains forward-looking backlog readiness by ensuring at least three sprints of groomed, prioritized work are consistently prepared.
- Leads sprint planning, backlog refinement, and sprint reviews with strong preparation and discipline.
- Partners with engineering and UX to deliver incremental, lower-risk improvements rather than large, disruptive releases.
- Establishes clear acceptance criteria and documentation to reduce rework and improve delivery consistency.
- Monitors released features and tracks key performance indicators to ensure delivered work achieves expected outcomes.
- Uses product analytics and operational data to identify gaps, friction points, and opportunities for improvement.
- Drives corrective actions when performance or customer outcomes fall short of expectations.
- Ensures continuous improvement of payment workflows through data-informed iteration.
- Develops deep understanding of biller and payer workflows, pain points, and usage patterns to inform product decisions.
- Incorporates insights from customer interviews, usability sessions, and frontline teams into backlog prioritization.
- Translates complex payment and integration requirements into clear, actionable user stories.
- Leverages analytics, experimentation, and AI-enabled insights to identify opportunities to improve payment experiences and delivery effectiveness.
- Bachelor’s degree required; technical, business, or quantitative fields preferred
- 11–15 years of total professional experience
- 2–5 years of experience as a Product Owner, Business Analyst, or related product role in a SaaS environment
- Hands-on experience working with Agile/Scrum teams; CSPO or similar certification preferred
- Experience with payment processing, payment partner integrations, or fintech domains is a plus
- Strong backlog management, sprint execution, and Agile/Scrum facilitation skills
- Proven ability to articulate customer problems and translate requirements into actionable user stories
- Analytical mindset with the ability to use data to prioritize work and evaluate feature impact
- Clear written and verbal communication skills with strong documentation discipline
- Technical curiosity and ability to understand system behavior, constraints, and trade-offs without coding
- Strong attention to detail and commitment to delivering outcomes, not just features
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.
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For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
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