Product Support Specialist

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, Rhode Island and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

We are seeking a knowledgeable and driven Product Support Specialist to serve as the subject matter expert for Wirtgen, Road Construction & Mining Machinery product lines. In this role, you will play a critical part in supporting our sales team and customers by delivering in-depth product knowledge, technical support, and application expertise.

You will build and maintain strong customer relationships within your assigned territory to increase market share, drive equipment sales, and contribute to long-term company profitability. This position requires a deep understanding of road construction equipment, asphalt and concrete milling, paving, soil stabilization, and other heavy equipment applications.

Territory: BUFFALO/ROCHESTER/SYRACUSE TERRITORIES

Responsibilities

• Increase market share and profitability for the stated range of products within the geographic area.
• Develop relationships and network throughout the industry to monitor and participate in all product activities. Know the market; where future work will be done, where it is currently being done and by whom. Develop an open and “real time” channel of communication throughout the industry. Be recognized as a solutions provider and a wealth of expertise for our customers.
• Create opportunities by evaluating customer fleets and techniques, and proactively propose better solutions
• Assist the Sales force with product demonstrations and technical presentations.
• Deliver all new machines and provide onsite operation and maintenance training. Regularly follow up with customer’s deliveries to insure they remain fully trained, well supported and highly satisfied with our products and services.
• Communicate regularly with the store/branch managers and full line sales professionals to share information on activity within their regions.
• Be a primary channel of communication for product technical and commercial issues with our manufacturing partners.
• Be an active and highly visible participant in industry groups and events and keep abreast of competitive activity and competitive products.
• Always seek additional parts and service opportunities for company and reporting those prospects to the appropriate parties.
• Provide training for our customers and employees, which includes continual education on developments for our product line, as well as that of our competitors.
• Assist customers with parts, service and repair requirements.
• Coordinate delivery and pickup of equipment as needed by customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Qualifications: 

• Must be able to work independently
• Prior Heavy Highway Construction knowledge (Milling, Paving, etc.) required
• Possess basic mechanical skills for setups and minor repairs
• Prior sales experience and/or training required
• Good understanding of local market conditions
• Must have strong communication and interpersonal skills
• Excellent customer service skills
• Excellent computer skills

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• 401K Plan + Match
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.