Product UX Designer

About TRULEO

TRULEO is an Agentic AI platform trusted by over 1,100 agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows, including report writing and generating department intelligence, and helps solve more cases with AI-powered witness interviews and case summarizations.

Why Join Us

We're on a mission to safeguard community trust in law enforcement by developing technology that honors the people behind the badge. TRULEO is a well-funded, early-stage startup with world-class technology, a collaborative culture, and a deeply meaningful mission.

This role offers the opportunity to shape the user experience of products that directly impact law enforcement agencies and the communities they serve. Reporting to our Director of Product, you'll conduct reverse demos with users, create customer journey maps, and build wireframes that define our product experience. You'll be joining a fast-moving environment where design thinking and user empathy matter — and where your design decisions will shape how thousands of officers interact with our platform every day.

This is a full-time, on-site role based in Greenville, SC.

About the Role

We are seeking a Product Manager with strong product design skills to help shape and execute TRULEO's product strategy with a design-first approach. This person will own the end-to-end design and development of key product areas, conducting reverse demos to gather user feedback, creating customer journey maps to understand workflows, and building wireframes that bring product concepts to life.

The ideal candidate is a builder and designer in one — someone who thinks deeply about user experience, can create compelling product designs, and has the product sense to balance user needs with technical constraints and business objectives.

Responsibilities

Core Design Work

• Conduct reverse demos with law enforcement users to gather feedback and validate design concepts
• Create customer journey maps to understand and optimize the end-to-end user experience
• Build wireframes, mockups, and interactive prototypes for new features and product areas
• Design intuitive interfaces and establish design patterns for consistency
• Iterate on designs based on user feedback, analytics, and usability testing

Product Strategy & Execution

• Define product roadmap for your assigned areas in collaboration with the Director of Product
• Write detailed product requirements with embedded design specifications
• Partner with engineering throughout development to ensure design integrity
• Conduct user research and agency visits to understand real-world workflows
• Track product metrics and analyze how design impacts user behavior

Go-to-Market & Collaboration

• Create demo videos, product walkthroughs, and visual assets for launches
• Support sales enablement with product demos and presentations
• Partner with Account Executives and marketing teams on product messaging
• Stay informed on product updates and customer success stories

Who You Are

• 3-5 years of product management experience with hands-on product design responsibilities
• Strong portfolio demonstrating wireframes, customer journey maps, and shipped products
• Proven experience conducting reverse demos and gathering user feedback
• Expert at creating customer journey maps and translating insights into wireframes
• Proficient in design tools (Figma, Sketch, Adobe XD, or similar)
• Strong understanding of interaction design and user research
• Excellent communication skills with ability to present and defend design choices
• Experience with agile development and working closely with engineering teams
• Self-starter who thrives in fast-paced startup environments
• Bachelor's degree in design, HCI, computer science, business, or related field
• Based in or willing to relocate to Greenville, SC

Compensation

• Base salary + Equity
• Benefits: Health, dental, and vision insurance; 401(k); PTO

The Opportunity

This is an exceptional opportunity for a product designer/manager who wants to build products with real-world impact. You'll work directly with law enforcement agencies through reverse demos and customer journey mapping, translating their needs into wireframes and intuitive solutions. As TRULEO scales, you'll have the opportunity to expand your scope and shape the future of public safety technology through thoughtful, user-centered design.