Production Analyst -Support Team

The opportunity
We are Looking for a production analyst to join our Technical Support team.

As a Production analyst in the Support team, you'll collaborate with the business team, R&D team, and BI team and dive into the heart of our platform, analyzing large data sets to address technical production incidents.

What you'll be doing

• Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.
• Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.
• Develop internal data tools for the Technical Support team to improve the investigation capabilities of the team.
• Proactively contribute to internal documentation and promote knowledge sharing within the team.
• Effectively manage and prioritize multiple customer issues across our range of products and platform

What we're looking for

• 2+ years of analytical work experience, with a preference for experience in the ad-tech industry.
• 1+ years as a technical support engineer (tier 2/3)
• High level of analytical and problem-solving skills, coupled with technical expertise to effectively analyze and resolve technical issues.
• Strong SQL with a proven track record of querying large, complex data sets.
• Excellent verbal and written communication skills
• Strong orientation for implementing AI tools
• Fluent English

You might also have

• Proficiency in Advanced Excel and Looker - Advantage
• Previous experience in technical support - Strong advantage

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Life at Unity

Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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