Professional Services Consultant
OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.
Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
The Professional Service Consultant role is instrumental in assisting Redwood customers ranging from Fortune global enterprises to midsized businesses to leverage our solutions to orchestrate automation across distributed and heterogeneous platforms and enterprise business applications including SAP, Oracle, PeopleSoft, data warehousing and OS tasks.
The range of responsibilities includes product installation and configuration, training, conducting workshops and providing best practices guidance to advance our customer’s automation business needs.
- Assist customers with installation, configuration, training and use of Redwood solutions
- Perform analysis, scoping, and effort estimation to meet customer requirements
- Provide configuration, architecture & installation recommendations based on product best practices & customer needs
- Coordinate with other Redwood resources including Engagement Managers to update project status, timeline, effort, and expected completion
- Communicate effectively and professionally with business and technical contacts
- Utilize supporting materials (project plan templates, architecture diagrams, etc) to communicate findings & recommendations to the customer or internally
- Travel to customers, partners, and Redwood Software sites as needed
YOUR EXPERIENCE
- 3+ years of IT Consulting experience
- Proven competence in IT Consulting, including training, installation, architecture design, and testing
- Interest in problem-solving & learning new technologies
- Experience or an understanding of SaaS solutions & integrations
- Knowledge of one or more Cloud providers (AWS, Azure, GCP, etc.)
- Knowledge of one or more identity providers (Active Directory, Okta, etc.)
- Knowledge and understanding of SSO, particularly SAML providers
- Knowledge of SAP jobs scheduling or other scheduling solutions (Autosys, Control-M)
- Experience with UNIX, Windows, & Linux at a power user level
- Experience and understanding of API usage, including REST and SOAP
- Knowledge of communication protocols, including HTTP, FTP, and SSH
- Good communication & presentation skills
- Excellent time management and task management skills
- Demonstrated ability to manage and prioritize multiple client projects
- Demonstrated ability to learn on the go/on the job in a fast-paced environment
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com