Professional Services Coordinator
Part-Time | Canada | Remote
We’re looking for a high-calibre operations professional to take ownership of resource planning and utilisation across our consulting team in the Americas.
This is a pivotal role within a growing, delivery-led business—suited to someone who brings structure, clarity, and commercial discipline to how consulting teams are deployed.
The Mandate
You will operate at the centre of our consulting function, ensuring that capacity is optimally aligned to demand, utilisation remains high, and delivery is commercially efficient.
This is not an administrative coordination role. It is an operations position with direct influence on performance, revenue, and delivery quality.
Requirements
Core Focus
- Own and continuously optimise resource allocation and utilisation across the Americas
- Bring rigour to capacity planning, forecasting, and workload balancing
- Provide clear, data-led visibility on utilisation, availability, and delivery health
- Act as a trusted partner to leadership in prioritising and deploying talent
- Ensure operational discipline underpins accurate and timely invoicing
- Identify inefficiencies and implement improvements in how work is planned and executed
Profile
- Experience within professional services, consulting operations, or resource management
- Strong grasp of utilisation models, capacity planning, and commercial drivers
- Naturally structured, detail-oriented, and comfortable operating with autonomy
- Credible working with senior stakeholders across geographies
- Calm under pressure, with the judgement to rebalance priorities in real time
- Motivated by building efficient, scalable operational processes
Benefits
Why This Role
- A high-trust, high-impact position in a growing international business
- Direct exposure to leadership and influence over delivery performance
- Flexible, part-time structure with fully remote working 24 - 36 hours per week
- The opportunity to shape and mature the operations backbone of the consulting function and potentially to move up to a management role
- Competitive Salary, pension & Health Insurance benefits