Professional Services Specialist
Are you passionate about technology and client success? Join Acrelec and become the voice of Acrelec in your market! We’re looking for a Professional Services Specialist to support self-order kiosk software and ensure smooth operations for leading QSR brands in Italy.
What You’ll Do?
- Support self-order kiosk software operations and content management.
- Set up and monitor A/B tests to optimize performance.
- Manage QA and adoption of new application releases.
- Coordinate pilots and deployments of new versions.
- Follow up on outstanding software support issues.
- Perform estate grooming: OS & middleware updates, monitoring tools for estate views.
- Participate in customer-facing grooming sessions and represent Acrelec in operational activities.
- Create and maintain localized documentation for each release along with troubleshooting guides to pass on to levels 1 and 2 support teams.
- Train local teams or client staff on new releases and troubleshooting procedures.
- Use monitoring tools to produce estate health reports
Your Impact :
You’ll be the local expert ensuring smooth deployments and high-quality service, working closely with our Program Manager and engineering teams. Your role is key to driving innovation and operational excellence.
Qualifications
What We’re Looking For ?
- English fluency (written & spoken).
- Strong IT skills: networking, OS.
- Nice to have: QA experience.
- Location : Italy, Milano area.
Additional Information
Why Acrelec?
- Be part of a global leader in self-ordering technology.
- Work on innovative projects that shape the future of QSR.
- Grow within a dynamic professional services team.