Program Delivery Coordinator, Professional & Executive Development

Job Summary:

The Program Delivery Coordinator, a member of the Harvard Professional & Executive Development team, supports the pre-planning and delivery of the Division of Continuing Education's (DCE) non-credit, professional & executive development programs. 

This is a 1-year term position with the possibility of extension after the first year.

Job-Specific Responsibilities:

The Professional Development Programs team each year supports and delivers more than 150 on-campus and online open enrollment programs, and 30 on-campus, online, and off-site custom programs, while working with more than 60 different instructors. 

The Professional & Executive Development team cultivates, manages, and delivers a growing portfolio of programs for both open enrollment audiences, as well as private clients on-campus, online, and off-site. This position will have responsibility for supporting program delivery, conveying the DCE brand by providing excellent customer service, and through keen attention to detail in producing quality program materials. Duties also include on-campus and online support during program sessions, significant interaction with an international audience of businesspeople, and other units around the University, as needed. Reports to a Professional & Executive Development Program Manager.

Event Planning and Logistics 

• Prints and assembles large quantities of program materials for participants, with keen attention to detail
• Carefully packs and ships collateral and materials for off-site custom programs 
• Prepares documentation and packing lists for off-site shipments 
• Works with templates to update program materials 
• Helps with setup and program delivery on day-of event both in person and virtually 
• Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days 
• Supports the program for duration of event 
• Runs triage as necessary during event; anticipates and supports participant/instructor needs 
• Orders pre-readings/cases 
• May oversee temporary staff 
• Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties 
• Contributes to improved business process efficiencies 

Customer Service 

• Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs in person and via Zoom 
• Writes clear, concise, and professional responses to participants' inquiries 
• Manages program registrations, assisting participants with payment and interacting with finance department 
• Works to enhance participant experience throughout session 
• Delivers welcome messages to new participants in person and via Zoom 

Working Conditions:

May have varying hours ranging from 7am to 7pm.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

This position will be based in Cambridge, MA. Hybrid available at times.

Physical Requirements:

Must be able to lift 25 lbs

Qualifications

Basic Qualifications:

• Minimum of 3 years' relevant experience, such as event planning/management and or customer service
• Education beyond high school may count toward experience 

Additional Qualifications and Skills:

• Bachelor’s degree is strongly preferred
• Ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele 
• Strong attention to detail and ability to follow through 
• Ability to multi-task 
• Excellent customer service skills 
• Ability to be adaptable and flexible when facing unknown situations 
• Exceptional oral and written communication skills 
• Flexibility and ability to occasionally work long hours prior to and during programs (M-F with varying hours ranging from 7am to 7pm) 
• Previous work in professional or executive education setting

Additional Information

• Appointment End Date: Note: This is a 1-year term position with the possibility of extension after the first year.
• Standard Hours/Schedule: 35 hours per week
• Compensation Range/Rate (including Shift Differential if applicable): Compensation is based on the position and the candidate’s relevant experience. 
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity
• Other Information:
  • A cover letter is highly encouraged for consideration.
  • This is a 1-year term position with the possibility of extension after the first year. 

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,000 participants annually.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 054. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.