Program Trainer - Belmopan

Program Trainers are the new hire’s first exposure to the business, so our role is to set them up for success from Day 1. We maximize agents’ effectiveness by ensuring they have thorough knowledge of the products and services they represent, and can effectively use selling skills, troubleshoot, resolve problems and provide positive customer experience to Transparent BPO’s existing and potential client base.

Job Requirement

Program Trainer Responsibilities and Duties:

· Plans, conducts, coordinates and implements a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.

· Prepares new representatives by conducting orientation to sales and service processes, providing resources and assistance, and scheduling orientation and ongoing training.

· Determines training needs by observing agents in action, listening to calls and reviewing results, in order to provide targeted skills training.

· Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

· Ensures that all required course content is completed, and results tracked, to facilitate completion of agents learning tracks and to receive program and skills badges

· Engages in all sales- and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities.

· Performs all other duties as required.

Evaluation of Performance:

The Program Trainer is evaluated regularly to ensure this position is positively impacting the lives of our employees by ensure the Training process is fair and consistent. This position will be measured on their ability to uphold not only the program Trainer standards and guidelines but also TBPO core values.

Program Trainer Qualifications and Skills:

Strong written and oral communication skills
Be committed to punctuality and attendance
Ability to multi-task and work independently to complete tasks in a timely manner.
Excellent organizational and prioritizing skills.
Strong follow-up skills with attention to detail.
Excellent customer service and positive interpersonal skills.
The ability to work and collaborate with employees at all levels within different offices.
Strong analytical, problem-solving, and decision-making skills.
Ability to work flexible hours with the possibility of working outside of contractual hours.
Ability to give and receive feedback appropriately.
Ability to maintain a high degree of confidentiality.
Ability to stay cool and collected in emergency situations.
Be proactive and able to work independently, with minimal supervision
Understanding/use of Microsoft office for training tool development (create excel trackers, PowerPoint presentation, action plans etc.)
Able to meet productivity demands with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
Experience at working both independently and in a team-oriented, collaborative environment is essential
Is persuasive, encouraging, and motivational when giving feedback to others

Reporting Structure for Trainer:

Operations Manager

                                                                                                                              Deadline for submission is, February 18, 2026