Project and Service Management (Staff Officer)

SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is an ISO certified international Information Technology consulting and Engineering Services company focused on supporting public and private sector customers as they tackle their most daunting Information Technology and business challenges.

They are seeking a Project and Service Management (Staff Officer) to support an upcoming NATO ACT program. This is a great opportunity to be part of an international company specializing in the provision of services in the area of information systems and technologies, outsourcing solutions, and application development services to government and non-government organizations.

Working Location: Offsite, Remote.

Employment Type: 1099, B2B

Language: High proficiency level in English language

Security Clearance: NATO Secret

DUTIES/ROLE:

Project Management

· Plan, implement and manage assigned projects in accordance with the appropriate NATO regulations and NCIA project management policies and procedures.

· Deliver projects within defined Time, Cost and Quality tolerances.

· Participate in other project management related activities.

· Facilitate and enable the integration of new and/or modernized capabilities within the ESOC.

· Undertake relevant technical support activities.

Service Management

· Provide Subject Matter Expertise (SME) to support ESOC Service Management and its integration with the NCIA Service Management System.

· Create, coordinate and publish relevant documentation ensuring its integration/reference with the existing documents, as required.

· Support the ESOC ISO/IEC 20000 certification effort by coordinating the successful execution of all related activities at all stages.

· Assist in all the day-to-day activities associated with the ESOC service management tasks and initiatives.

Essential Qualifications/Experience:

• Bachelor's degree at a nationally recognised / certified University in a related discipline.

• Proven experience of at least 8 years in Project Management.

• Proven experience of at least 5 years in Service Management practices with particular emphasis to Service Transition, Service Operation and Continual Service Improvement.

• A recognized and still valid Project Management certification, such as PRINCE 2 or similar.

• A recognized and still valid Service Management certification, such as ITIL or ISO/IEC 20000.

• Demonstrable knowledge of and experience using Service Now.

• Knowledge of configuration management concepts, system life cycle management and quality management.

• Knowledge and experience in Project Management tools.

• Experience in successfully leading multi-functional teams as a self-motivated decision maker, anticipating risks, taking initiative and acting as a Change Champion.

• Experience in developing and managing KPI's and metrics.

• Experience in business planning, preparation and production of budget submissions.

• Due to the sensitivity of the work, he/she must possess an unequivocal level of trust and discretion.

• Demonstrated capacity to exercise strong judgement in advising unit leadership, setting priorities, and executing requirements

• Advanced skills with Microsoft Excel.

• Knowledge of and experience in using financial tools (such as Oracle, SAP, etc...).

• Prior experience of working in an international environment comprising both military and civilian elements.

• Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.

• Knowledge of NATO responsibilities and organization, including ACO and ACT.