Project Coordinator
Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord.
Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.
About the Role
The Project Coordinator supports operational efficiency and project requests by managing the intake and prioritization of incoming requests, ensuring each request is fully understood and includes a clearly defined scope, detailed ask, and expectations. The role coordinates activities across the PMO and servicing teams while maintaining clear, consistent communication with stakeholders. This position requires servicing industry experience, hands-on expertise with Jira, and a strong foundation in Business Analysis, Product Management, and Project Management to effectively support project execution.
Responsibilities:
- Manage and triage project and enhancement requests across various platforms, serving as the primary point of contact for intake, prioritization, and routing.
- Lead end-to-end client implementations and migrations.
- Perform business analysis to gather, document, and validate requirements.
- Support project delivery through task coordination, resource assignment, and maintenance of project documentation.
- Collaborate with PMO and cross-functional stakeholders to support governance, change management, and operational needs.
- Track and report project activities using PMO tools, ensuring compliance with servicing processes, standards, and regulatory requirements.
Requirements
- Bachelor’s degree or equivalent relevant work experience
- 2–5 years of experience in project coordination, project support, or a related role
- Experience in the servicing industry (e.g., financial services, loan servicing, mortgage servicing, or similar)
- Demonstrated expertise in leading end-to-end client implementations and migrations.
- Strong ability to assess, prioritize, and triage incoming requests
- Excellent organizational, communication, and time management skills
- Product, Business Analyst and Project Coordination experience
Benefits
- Competitive Salary
- Grocery Tickets
- Medical Insurance
- Life Insurance
- Dental Insurance