The Project Manager is an essential role in the execution of mid-to large-scale enterprise projects for Sakon and its partners. The Senior Project Manager is the day-to-day point of contact for the client working closely to define requirements, hold workshops, track deliverables and supporting the project team and the client throughout the full project lifecycle. This role will manage multiple projects and work closely with stakeholders to assure that client projects are delivered as defined within agreed to contracts.
Responsibilities
Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s)Works with client and internal teams to develop documentation for a given project including business goals and objectives, project strategy, scope, requirements, and a detailed project plan; may assist in the development of use cases, test cases and training needs, as necessary, for all project assignmentsIdentifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reportsRuns regular project meetings, setting the agenda, leading the meeting and documenting/delegating action items, meeting notes, client satisfaction and timeline shiftsManages client activities, resolves problems and communicates escalations or issues to management in a timely manner, ensuring that all communication is professional, accurate and the appropriate level of information for the intended audience prioritiesManages according to project plan and scope of work- quickly identifies scope creep and deploys measures to enforce change management procedures/controlsLeads and manages end-to-end integrations Projects with ServiceNow.Ensures proper governance, documentation, and adherence to integration best practices for ServiceNow and related enterprise systems
Competencies
Proven knowledge of the concepts, methods and practices of project management and demonstrable strong time-management and follow up skills required; Ability to manage/prioritize competing demands across multiple projectsStrong communication, writing, listening, analytical, and problem-solving skills; Demonstrable organizational and leadership skills are critical to success as well as the ability to remain calm/comfortable through ambiguous or vague situationsAbility to think critically, document factually, and stay focused on the underlying business requirements to contribute in a technical team environment A focus on consistent, high-quality delivery of work product, demonstrable throughout one’s work Integrity, authenticity, respect, and confidentiality; Ability to work collaboratively and diplomatically across global business unitsStrong understanding of enterprise system integrations, ServiceNow platform capabilitiesAbility to work Independently/with high level of autonomy. Self-motivated with strong sense of urgency to (a) drive project team to meet deadlines and (b) continuously evaluate existing processes and procedures to make recommendations for improvementSupports PMO Director to develop skills of staff; advises and encourages junior staff on how to complete tasks and activities with greater efficiency through application of lessons learned from prior projects; recommends training(s) to mitigate knowledge gaps and improve strategy execution
Requirements
Experience in a dynamic, fluid software working environment; 10+ years of Industry experience delivering mobility software solutions and services to domestic and global clientsBachelor’s DegreeMinimum of 8-10 years of project management experience; Project Management Professional (PMP) or equivalent certification preferred3+ years of experience managing ServiceNow integration projects, including ITSM, ITAM, HRSD, CMDB, and workflow automation initiativesExperience working across multiple technical projects that include HRIS, Mobile Device Management (MDM), AP/GL and financial systems integrationsBusiness travel as dictated by client project requirements, expected <25% of the timeExperience with project management tool sets to include MS suite of products, JIRA, SharePoint, and Smartsheet