Project Manager - D365 CRM

We are seeking an experienced Project Manager with a strong track record delivering Microsoft Dynamics 365 CRM projects to join our growing delivery team. This role is ideal for someone who thrives in complex, client-facing environments and can confidently lead end-to-end CRM implementations from initiation through to successful go-live and benefits realisation.

You will work closely with business stakeholders, technical teams, and vendors to ensure outcomes are delivered on time, within scope, and to a high standard of quality.

You will lead the end-to-end delivery of Dynamics 365 CRM projects, owning planning, execution, governance, and successful go-live. This includes managing scope, schedule, budget, risks, and ensuring high-quality delivery outcomes.

As the primary point of contact for clients and senior stakeholders, you will provide clear leadership, maintain strong relationships, and deliver regular, executive-level reporting and governance.

You will coordinate cross-functional delivery teams and vendors, ensuring business requirements are effectively translated into D365 CRM solutions. You will also oversee integrations, data migration, testing, deployment, and user adoption activities to ensure sustainable outcomes.

Qualifications

• Proven experience as a IT Project Manager delivering Microsoft Dynamics 365 CRM projects

• Strong understanding of D365 CRM modules (e.g. Sales, Customer Service, Marketing, Field Service)

• Experience delivering projects using Agile, Hybrid, or Waterfall methodologies

• Demonstrated ability to manage complex integrations and data migration activities

• Strong stakeholder management skills, including engagement with senior business leaders

• Excellent communication, documentation, and reporting skills

Additional Information

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

About the Company

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.