Project Support Associate (Full Time)
About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.
We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.
All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!
Job Overview
This position is primarily responsible for providing assistance to special projects that requires outstanding organizational skills, keen attention to details, knowledge in various ERP systems and passion to work in a dynamic team.
What You Will Do
● Consolidate data map into one project template (mostly data entry)
● Client account setup
● Project tracking setup
● Update ticketing system for request completion
● Consolidate final reports for uploading in various ERP systems
● Identify compliance and primary contacts and set them correctly in various ERP
systems
● Validate client’s certification on website listing
● Notify account owner when clients are added to regulator’s certification list
● Verify and validate customer’s information for offboarding
● Removal of client’s information from ERP systems
● Deactivate client’s account as needed
Update requesters on task completion
● Update ticketing system for request completion
● Design and set up customer cookie consent banners and translations
● Append Sales prospect and existing account contacts
● Audit and consolidate appropriate certification documentations
● Track current customer participation status in various privacy regulations
● customersValidate Trademark violation tickets
● Validate GPS upsell cases
● Assists in client report requests
● Assists with other projects and initiatives as required to meet/exceed TRUSTe’s
business objectives
What You Will Bring
● BS/BA preferred
● 1+ years related work experience (or equivalent)
● Excellent facility in the English language, both oral and written
● Experience in B2B account management, client services or comparable role
● Keen attention to details & ability to work through complex problems using
creative solutions
● Good project management skills
● Ability to distill complex issues into easy to understand recommendations that
can be conveyed in writing & verbally
● Highly motivated and self-directed
● Knowledge of MS Office applications, especially Excel
● Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons,
etc.)
Preferred but not required:
● Functional work experience in privacy management systems
● Understanding of data privacy management practices
● Knowledge in various ERP systems (Netsuite, Jira, Salesforce, etc)
What We Offer
Competitive compensation
Health, Vision and Dental Care
PTO Program
Computer + Welcome Package
Work from Home as choice
Continuing Education Program
Opportunities to participate in philanthropic activities
Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle
Php 20,000 employee referral program
Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!
Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process