Property Manager
The Property Manager oversees daily operations of the building and ensures brand standards are upheld throughout. The PM is a collaborative leader that helps to professionally develop team members and aims to create an enjoyable environment for both employees and residents on site.
Responsibilities
- Management
- Oversee daily operations of the property including management, leasing, resident coordinators, & maintenance teams
- Direct property management team members on their day-to-day responsibilities
- Establish staffing goals and expectations for all members of the on-site property team
- Ensure proper staffing, training, and performance are being appropriately met
- Develop onboarding training documents and schedule for new employees.
- Develop and communicate schedules to team
- Approve OT/PTO for all members of team
- Ensure employee engagement across all channels within the company
- Financial
- Analyze and prepare commentary for monthly variance reporting with General Manager & members of HQ finance team
- Approve monthly pre-bill rent & utilities for upcoming month
- Audit resident leases and ledgers to ensure accuracy
- Approve invoices in accordance with work performed on property
- Oversee reporting and system financials to ensure accuracy (i.e. FMOs, Rentable Items, Other Income etc.)
- Actively participate in annual budget preparation
- Communicate with property legal team to initiate and maintain collection cases
- Leasing
- Oversee lease & renewal processes to approve applications & pricing, while ensuring leasing & occupancy goals are being met
- Assist in conducting weekly leasing meetings to review results and implement changes to strategy, pricing, etc.
- Consistently audit website and ILS sites to ensure accuracy
- Stay current with local market trends, offerings, and upcoming development
- Work with GM on developing and maintain leasing and resident retention strategies
- Assist with touring leasing prospects as needed
- Resident Engagement
- Oversee and assist in resident communication as needed
- Oversee and assist in curating and running resident events
- Successfully manage and resolve all resident related complaints or issues
- Ensure company standards of hospitality and customer service are met though all communication channels
- Monitor and respond to all online reviews (Google, Yelp, Apts.com, etc.)
- Operations
- Conduct property walkthroughs to ensure building cleanliness + expectations are being met
- Implement initiatives to management and maintenance teams alike to uphold standards and drive efficiency
- Work with maintenance team to ensure work orders are completed appropriately and within a timely manner
- Assist GM overseeing café, retail, maintenance vendors, and capital projects
Attributes
- 1-2 years in leadership role
- Residential real estate experience preferred
- Proven ability and desire to coach and development team members
- Effective verbal + written communication skills
- Highly developed customer service skills
- High attention to detail
- Exceptional organizational skills
- Proficiency in software systems relating to property management and or related industrie
Employee Benefits
Time away
- Generous PTO policy + EOY rollover
- 10 paid company holidays
- Paid parental leave
More than just your salary
- 401k + company match
- Discounted employee rent program
- Free parking + pre-tax commuter benefits
- Monthly spot bonus programs
- Employee referral incentive
- Discounts at all in-house cafes
Health + Wellness
- Gym + pool access at any of our Urby locations
- 80% employer sponsored Cigna medical, dental, vision plans
- HSA + FSA with up to $2,500 company match
- Mental health support available through Ginger
Culture
- Social work environment with fast paced start-up energy
- Company outings including a beach party day!
- Complimentary snacks and monthly team lunches
- Casual but cool dress code
Growth + Development
- Networking events
- Cross-training programs
- Tuition reimbursement
Due to high application volume, we will only reach out if we’re moving forward with your application.