The Property Manager assumes a key leadership role responsible for providing strategic management direction to the property. This role oversees various facets including center merchandising, tenant relations, financial planning, residential leasing, and community involvement, ensuring operational excellence and financial performance. We are seeking a proactive Property Manager to support the re-opening and operations of Palisades Village; initial responsibilities will focus on pre-opening before quickly transitioning into direct oversight and management of both retail and residential operations of the Center. This role requires someone highly organized and communicative, self-motivated and solution-oriented accompanied with quick problem solving and critical thinking skills. The ideal candidate is detail-oriented, financially savvy, thrives in a fast-paced environment, can anticipate needs before they arise, and has strong interpersonal and communication skills.
ESSENTIAL FUNCTIONS
Maintains a responsive, open line of communication with tenants, commercial and residential, including handling complaints, lease enforcement, improvements, and lease schedulesAlways remain responsive and available, including after-hours, to address emergencies as they arise Conducts daily property walks to ensure the commercial and residential property is well-maintained and serviced to our standards Create and oversee property initiatives to drive traffic and sales to Tenants upon re-opening of the Center, including input with a comprehensive marketing strategy Foster strong relationships with all Tenants to understand how best to support their needs, drive traffic and increase sales volume, as well as track Tenant performance to plan and consumer behavior no less than bi-monthlySupport, implement and maintain property business plans and growth strategies to meet/exceed goalsResponsible for leasing residences and elevating the residential experience to support a continued high occupancy ratePromote and ensure the property team follows safety, health, grooming and business protocolsOrganize and implement training programs for internal talent development including the development and growth of the property management teamContinually encourage team collaboration, motivation, and high-performance standards to achieve personal, professional and property goalsDirect oversight of all initiatives on property including but not limited to marketing, events, property enhancements and residential functionsOversee the management of all third-party vendors (security, janitorial, landscaping, parking, etc.)Where applicable, ensure all aspects of commercial and residential businesses are quantifiable and measurable to stimulate growth in traffic, revenue, occupancy and productivityEnhance data collection and analysis across all disciplines and departments; develop systems to quantify the success of existing initiatives and qualifying new initiativesClose collaboration with Marketing to elevate the guest and resident experience through new partnerships, activations, events, and opportunities to drive increased trafficResponsible for measuring, improving, and managing guest and resident satisfaction Develop and nurture strong community relations with city officials, governing agencies, and community organizationsWork closely with community members, charitable organizations, city officials, and local businesses to ensure the property continues to operate as the “town center” of the community, while driving traffic, sales and occupancy, stabilizing the re-opening of the CenterCollaborate with various city departments on building and safety issuesResponsible for the negotiation, renewals, and execution of service contractsDirecting and overseeing the implementation and success of loyalty programsAct as Manager on Duty (MOD) at least twice monthly with flexibility to work more as requested or demanded by business needsAdditional responsibilities as assignedLong Term Planning and Strategy:
Work with Development and Vice President of Property Management on a long-term asset management plan including repairs and maintenance, capital expense projects and facility alterationsMaintain an accurate five-year and ten-year CAPEX schedule Maintain a pulse on merchandizing trends and work collaboratively with Leasing on commercial strategy and pipeline including the creation of a five-year and ten-year leasing strategy annuallyFinancial Responsibilities:
Develop annual business plans and operating/capital budgets to meet the property needsEnsure the property stays within budget, exceeds stated NOI and free cash flow goals each yearEnsure effective cost control and profitability for the properties including authorizing expenditures and reviewing monthly profit and loss statementsComplete all monthly financials including forecasting, sales, parking reports and competitive analysis and retailer analyticsCompile and send Rent Commencement, Rent Increase, Impound and Reconciliation letters for commercial TenantsAssist with the collection of accounts receivable balances including regular review, monitoring and follow up, on commercial and residential accountsOversight of marketing and sales campaigns to ensure budget and goals are met
MINIMUM REQUIRED QUALIFICATIONS
Bachelor’s degree in business administration or related field3+ years of experience in a hospitality field such as hotels, retail, and/or restaurant, preferred2+ years of luxury residential leasing experience, preferredProficiency in Yardi, Yardi CRM, and Office 365 (Outlook, Excel, Word, Teams, SharePoint)Proven success in managing commercial and/or mixed-use properties and third-party vendor managementAstute financial and business acumenExceptional problem-solving skills, particularly in situations of high stressStrong customer service skills in the areas of handling disputes and treating customers, guests and residents with care Strong ability to problem-solve and exercise good judgementResults driven to achieve goals and objectivesA motivational leader, with the ability to manage and develop teamsUnderstands the importance of collaboration and partnership with all company stakeholders to achieve company goals and initiativesThrive in an entrepreneurial environment and is consistently looking for ways to think outside-the-boxAbility to communicate effectively and professionally with tenants, residents, vendors and employees regarding operations or personnel issues Personable, polished and professional with a positive attitudeStrong ability to multitask and prioritize
Caruso is an equal opportunity employer. We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities. We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.
