Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you excited about aligning business goals and value client success?
We are looking for a Quality Analysis Consultantto support our Toronto branch! As a QA Consultant you will drive continuous improvement through study and analysis of data from ITSM tool and other integrated systems.
A Day in the Life:
Develop and share knowledge of QA best practices both internally and with customers’ teams
Ensure test strategies are in context of current business processes and incorporates how the business uses our systems
Represent the QA function as needed in our internal initiatives and communicate status back to the team
Lead testing activities for assigned projects
Ensure quality of software and adherence to user story requirements before release to our customers
Define the test strategy and scope for assigned projects, implementing QA best practices
Estimate and communicate quality assurance effort for assigned work
Develop comprehensive test plans and test cases
Identify and partner with cross-functional teams to ensure all necessary levels of testing are performed
Make recommendations to cross-functional teams for improvement of applications based on company strategies
Identify, mitigate, and drive product issues and risks to resolution
Collaborate with cross-functional team members to define user stories, acceptance criteria, deliverables, and product risks
Analyze user story requirements and validate their testability
Log defect reports and perform retest of defects as required
Communicate test progress and results and other relevant information
What You Bring:
5+ years of industry experience working as a Quality analyst in an IT Service Desk environment
Solid understanding of ServiceNow and other ITSM tools to assist in monitoring, troubleshooting and performance analysis
5+ years recent experience with a consulting services organization
ServiceNow client-facing engagement or delivery experience
ServiceNow Automated Test Framework knowledge and experience
Excellent communication and problem-solving skills with attention to detail
Capacity to continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the team
Capability to quickly learn and adapt to new business and technical concepts
Experience with Microsoft Office, and ServiceNow
What Makes You Extra Awesome:
ITSM and Organizational Change Management experience
Experience working in a variety of industries
ServiceNow certifications - CSA, CIS, CAD
Why Work at Long View?
Great people and culture
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Fun is one of our core values
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
