Quality Control & Process Expert

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers.  If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

At Trustly, Financial Crime Prevention (FCP) helps keep our payment flows safe while enabling the business to grow responsibly and in a compliant way. We operate across KYC, transaction monitoring, sanction screening and fraud, ensuring risks are identified, assessed, and managed in line with regulatory expectations and Trustly’s risk appetite. Our approach combines strong operational execution with data, analytics, and machine-learning-driven detection. We focus on building controls that are precise, explainable, and scalable - using automation and ML where it adds value, while maintaining clear human oversight. As Trustly expands across markets and use cases, FCP ensures risk management evolves in step with the business.

As a Quality Control & Process Expert within Trustly’s Financial Crime Prevention function, you own the quality control framework and the end-to-end definition of how FCP work is executed. You are the single accountable owner for QC, operational guidelines, and process documentation across the FCP domain.This role exists to ensure that what we do is correct, explainable, auditable, and consistently executed. You understand the full FCP landscape - fraud, AML, sanctions, and KYC - and how regulatory expectations translate into daily operational decisions. You know not only what we do, but why we do it and how it must be done to meet regulatory, audit, and partner expectations.

Our Fantastic Benefits (varies by location)

🌴 20 to 30 days of holiday to support a healthy work-life balance

🥳 Monthly team outing allowance to enjoy social events with your colleagues

👶 Parental leave top-up additional support for new parents

🥐 Daily breakfast and on-site perks to make your workday smoother

💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best

PLUS additional benefits designed to enhance your work-life experience!

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.

If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.