Quality Improvement Coordinator - EPESI

Position Title:  Quality Improvement Coordinator (benchmark candidate identified)

Employment Status: Permanent Full Time

Position Status: This is a Non-Bargaining Unit position.

This posting is for a new vacancy.

Job Posting Deadline for Internal Candidates: March 31st, 2026, at 5:00pm

Hours of Work:  Monday to Friday, 35 Hours per week

Position Reports to:  Interim Director EPESI

Salary Range: Annualized salary range $59,800 - $65,000, commensurate on skills and experience, plus group benefits, plus participation in HOOPP.

Primary work location: Oshawa, ON (with flexibility to work remotely and at other sites as required)

Organization

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

DCHC’s 2023 – 2026 Strategic Goals

• Drive Program and Service Integration and Client Experience Across All that DCHC Does
• Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
• Establish DCHC as a System Advocate and Champion for Equity
• Enhance DCHC’s Brand and Awareness Across Durham Region
• Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

Position Overview

Reporting to the Interim Director EPESI, the Quality Improvement Coordinator has a keen interest and growing knowledge in leading quality and performance improvement activities at Durham Community Health Centre (DCHC). This role will be responsible for supporting quality improvement projects and working with staff to create policies and procedures that ensure good quality care. With the support of DCHC leadership, you collaborate with key stakeholders to implement solutions for identified improvement opportunities, you map out new processes, test changes for improvement; analyze, interpret and disseminate data as it is related to DCHC services, and quality. You have excellent interpersonal and communication skills, strong relationship-building, facilitation, and negotiation skills. The Quality Improvement Coordinator contributes to the leadership of the Quality and Performance Improvement Committee in supporting a continuous performance improvement culture resulting in enhanced quality care, patient safety and a positive client and patient experience.

Duties and Responsibilities

• Support quality and performance improvement initiatives
• Provide proactive identification and prioritization of improvement and efficiency opportunities
• Support continuous improvement focused on such areas as clinical appropriateness of care, efficiency, effectiveness, workflow, access to care, continuity of care, safety and patient experience
• Participates in review of clinical quality and leads teams in applying a variety of quality improvement and patient safety principles (e.g., reliable design, human factors, PDSA, root cause analyses, FMEA, LEAN, value stream mapping)
• Consult with leadership and stakeholders in the development of performance and outcome indicators
• Assist teams with collection, and presentation of performance data
• In conjunction with DCHC leaders, apply change management principles and coach clinical teams through the change process
• Contribute to the maintenance of safety standards and Accreditation Canada required organizational practices 

Qualification

• Undergraduate degree required in a health-related discipline, engineering or a combination of project management and LEAN certification
• Member of a Regulated College in Ontario preferred
• One to two years of experience leading quality improvement initiatives
• Certified Risk Management designation an asset
• Understanding of and experience with Accreditation methodology preferred
• Data management and statistical experience desirable
• Proven ability to remain up to date with health care quality assurance trends, practices and legislation
• Demonstrated aptitude in collecting, analyzing and presenting data for the purposes of quality improvement
• Experience in managing broad (e.g. organization-wide) improvement projects preferred
• Evidence of understanding quality improvement and patient safety methodologies
• Demonstrated success in establishing, leading and maintaining positive change
• Demonstrated excellent interpersonal, organizational, problem-solving and communication skills
• Demonstrated inter-professional team leadership and conflict resolution/negotiation skills at all levels of the organization
• Effective at building relationships and gaining credibility with stakeholder groups
• Self-directed and able to deal with stakeholders
• Exceptional computer skills, including, Office Suite, Statistical software
• Proven attendance record with capability of maintaining this same standard
• Satisfactory criminal reference and vulnerable persons check
• Valid Ontario Driver's license and access to a vehicle is required.

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Application Process:

1. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.
2. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.
3. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).
4. Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive.  DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation.  Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at 905-723-0036, or by email to recruiting@durhamchc.ca.