Quality Specialist
unybrands was established in 2020 by a group of partners united by a shared vision: to build the leading next-generation e-commerce platform for micro-brands. Headquartered in Miami, the company has a global presence with teams in Berlin, London, New York, and China.
unybrands acquires e-commerce businesses that sell both on and off Amazon. Once acquired, these brands are integrated into unybrands' platform, where operations are optimized, business performance is enhanced, and expansion into new product lines and markets is driven. Currently we have acquired 30 brands including Pet Care, Personal Care, Home Care, Supplements, Baby & Juvenile, Garden & Outdoor, Sports & Fitness, and Home, Lifestyle Culinary & Arts. Through expert management and robust infrastructure, unybrands empowers e-commerce brands to scale and thrive.
Role Purpose
The Quality Control Coordinator is responsible for coordinating and governing all quality control activities for suppliers across Europe and the Americas within a global, distributed quality organization.
The role ensures that product-specific quality control requirements are consistently executed through third-party inspection agencies, that pre-shipment inspections (PSI) are correctly planned, reviewed, and enforced, and that finished goods meet approved specifications, regulatory requirements, and regional market standards prior to shipment.
Operating in a highly international environment, the role acts as a central coordination and escalation point between suppliers, third-party inspection partners, global QA teams, procurement, regulatory, and regional operations.
Key Role Summary
This is a QC role focusing on:
- Quality release, batch documentation & COA review for supplements & pet consumables
- Microbiological & contamination risk control
- Third‑party inspections & supplier audits management for supplements consumable facilities
- Traceability, lab testing, and regulatory compliance, NPD quality/compliance coordination
- QC governance across US & South American supply chains
Key Responsibilities
Quality Control Coordination
- Own and coordinate end-to-end QC activities for assigned suppliers/product categories across Europe & the Americas, focusing on regular PO flows and pre-shipment inspections (PSI)
- Ensure inspections align with product-specific QC rules (defined in QA & product approval processes); conduct detailed PSI outcome reviews, act as final pre-shipment QC approval gate, and escalate non-conformances as needed
Third-Party Inspection Management
- Manage relationships with multi-regional third-party inspection agencies/laboratories; define inspection scope, timing, sampling levels & reporting requirements per approved QC standards
- Review inspection reports, resolve inconsistencies/unclear findings, validate corrective actions; monitor regional inspection quality and agency performance
Cross-Functional & Global Coordination
- Act as a key operational link between global QA teams, procurement, regulatory, and operations functions.
- Align closely with procurement and PO management teams to ensure QC execution supports on-time shipment while maintaining quality standards.
- Support supplier communication on QC requirements, inspection findings, and corrective actions, without owning commercial negotiations.
- Ensure QC approaches remain consistent while being appropriately adapted for regional, category, or regulatory differences.
Regulatory & Documentation Alignment
- Coordinate with regulatory/compliance teams to meet pre-shipment requirements (documentation, batch testing, product release)
- Aligning QC requirements with regional regulatory/market standards across Europe & the Americas; support traceability, batch control and audit readiness for relevant categories
Continuous Improvement & Risk Management
- Identify recurring quality issues, inspection failures, and systemic risks, escalating trends with data-backed insights.
- Drive continuous improvement of QC processes, checklists and inspection partner performance;
- Contribute to the development and refinement of global QC standards, tools, and reporting.
Product Categories in Scope
- Supplements
- Pet consumables and chews
- Lifestyle and consumer products
Candidate Profile
Required Experience & Skills
- Must have a background in Biology/Chemistry, or relevant experience in supplements, pet food, or similar regulated consumables.
- Experience in quality control coordination, quality operations, or inspection management within an international supply chain.
- Proven experience managing third-party inspection agencies and reviewing pre-shipment inspection reports.
- Strong understanding of inspection methodologies, sampling plans, specifications, and acceptance criteria.
- Experience working cross-functionally with QA, procurement, regulatory, and operations teams.
- Ability to manage multiple suppliers, inspections, and product categories in parallel.
- Strong attention to detail with the confidence to challenge inspection outcomes when required.
- Comfortable travelling in our UK office if required.
Preferred Background
- Experience in regulated or quality-sensitive categories such as supplements, food, pet consumables, or similar consumer goods.
- Familiarity with batch testing, documentation, and regional regulatory differences across Europe and the Americas.
- Experience operating within a globally distributed quality organization.
Personal Attributes
- Structured, process-driven, and highly organized.
- Calm, decisive, and comfortable holding shipments when standards are not met.
- Clear communicators across cultures, time zones, and technical levels.
- Comfortable acting as a coordinator and quality gatekeeper rather than a factory-based inspector.
unybrands is an equal opportunity employer and considers all applicants for employment without any regard to race, skin color, religion, gender identity, sexual orientation, and age. Nor are applicants discriminated against based on disability or protected classes.