Quality Systems Engineer

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

About You:

You are a progressive-minded quality professional who thrives in a fast-paced, high-growth environment. You don't just see quality as a set of checkboxes; you are a strategic thinker who seeks to understand overall company objectives to manage your workload effectively and drive our "Stay Lean" principle, automating where possible. You are comfortable navigating the balance between maintaining rigorous compliance and supporting the rapid pace of a scaling tech company. As a natural collaborator, you enjoy working cross-functionally and are ready to act as a key influencer in the quality and compliance space.

With a strong technical aptitude, you are passionate about the intersection of regulated industries and digital innovation. You have a keen interest in integrating diverse data sources to create real-time visibility into quality processes, moving away from manual tracking toward automated, data-driven systems. You are motivated by the challenge of evolving an organization’s Quality Management System to foster innovation, and you take pride in finding creative, efficient solutions that support both internal technical teams and external customer needs.

What skills do I need?

• Spearheaded QMS Improvement Initiatives: Proven ability to leverage a deep understanding of Quality Management Systems to define and track key performance metrics, driving tangible improvements in quality outcomes.
• Led or have been a part of Digital Transformation Efforts: Extensive experience with digital systems, specifically in supporting the successful rollout and adoption of new digital tools within a quality or manufacturing environment.
• Navigated Regulated Environments: Direct experience applying quality standards and practices within highly regulated sectors such as Life Sciences (Pharma, Biotech, Med Device) or Aerospace & Defense, including familiarity with regulations like GDPR.
• Applied Risk Management Frameworks: Practical experience in identifying, assessing, and mitigating risks to ensure compliance and product quality.
• Validation Management: Direct experience developing validation plans for digital solutions.
• Implemented Security Controls: Hands-on experience in the practical application and maintenance of security controls relevant to quality and manufacturing systems.
• Educational Background: Bachelor’s degree in Engineering with 4-6+ years of experience in quality systems management

Key Responsibilities:

• Process Ownership: Own and manage individual QMS processes (Internal Audit, Customer Audit, Training, Quality Event, CAPA management) and ensure their ongoing compliance and continuous improvement cross functionally
• Vendor Management: Lead the vendor management process, working with IT, Procurement, and Infrastructure to find creative solutions for technical gaps
• Customer Interaction: Lead quality and validation-related discussions with incoming and existing customers, adapting standard messaging to specific customer scenarios
• Cross-Functional Collaboration: Partner with Engineering, Support, and Technical Operations to achieve quality goals without overburdening the system
• Digital QMS Evolution: Support the further deployment and growth of our digital QMS through library app creation and automated validation efforts

Key Collaborators:

• Engineering
• Technical Operations
• Information Systems
• Customer Support Team

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. 

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $100,000 - $140,000 per year.