About Us:
Parnall Law Firm, one of New Mexico’s largest Personal Injury law firms, seeks a talented Receptionist to join our growing team! Apply today to learn why Parnall Law’s exceptional company culture, commitment to client service, and dedication to upholding our mission and values have earned us a place among Albuquerque’s best places to work year after year.
Job Details:
Position: Receptionist (Front Desk)
Job Type: Full-time-In Person
Location: Santa Fe, NM
Benefits:
Comprehensive health, dental, and vision insurance to keep you healthy and supported. Life and long-term disability insurance for peace of mind. A robust 401(k) plan to help you save for your future. Generous paid time off (PTO) and select paid holidays to ensure you have a great work-life balanceOpportunities to engage in community outreach, making a real difference in our local area. A positive, fulfilling, and supportive work environment where learning and growth are encouraged. An annual company goal trip to celebrate our achievements.Training provided
Requirements
High school diploma or equivalentOffice or customer service experience preferredAbility to work on-siteAbility to pass a background checkFriendly, positive demeanorConsistent tenure in prior roles is a plus
Duties/Responsibilities:
Attendance at firm huddle every Monday at 8:00 amAttendance at mini huddles with Lead Tuesday through Friday at 8:00 amTransfer phones to/from Answering Service at 8 AM / 5 PMAnswer phones by the second ring and direct caller to the person who can help them – or if unavailable, help them.Greet people at the door and offer them beverages/try to make them comfortablePrepare Daily Intake paperworkScan, name and upload all mail, hand-deliveries, or faxes to SmartAdvocate dailyDirect calls to the right person with as much efficiency and diplomacy as possible.Weed out unwanted callers.Provide prompt and courteous service for every caller and visitor.Become familiar with clients and callers to help document the case and handle client issues that arise, whether the CM or paralegal can help or not at that moment.Posting all messages in SmartAdvocate promptly and accurately.Helping the Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors.Uploading client photos to their case fileHousekeepingMake sure water, coffee and other beverages are available for all meetingsClean/organize the reception area, copy room and conference roomsCorrespondenceAssist Marketing or case workers with any mailings, when requested.CalendarMake general appointments at attorneys’ request (i.e. meetings, CLEs, Rotary, events, etc)Data EntryPost case and provider information into SmartAdvocateMiscellaneousHelp out any team members when requested.
Parnall Law Firm is an Equal Opportunity Employer.
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