Recreation Services Representative II - Wellness Desk

SUMMARY Under the supervision of the Recreation Program Supervisor, performs the daily operations and customer service for recreation services and facilities, by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reporting relationships, work assignments, and work schedules may be subject to change to meet City needs or operational requirements.  Punctual attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position.  Other duties may be assigned.

Program and Event Coordination:

• Provides program and event implementation, customer service, and general facility supervision for the Wellness Area at the Adult Recreation Center and surrounding areas.
• Welcomes customers, answers phones and emails.
• Schedules classes in the Active net software.
• Ensures fitness classes operate effectively.
• Track and record attendance in the fitness area, studio, and gymnasium.
• Provides orientation for the gymnasium and fitness floor to members.
• Assists in ensuring that the gymnasium, fitness area, fitness studio facilities remain a safe, clean environment for the public to utilize for recreational activities.
• Organize fitness floor closets and equipment.
• Sets up athletic equipment including but not limited to pickleball, badminton, and volleyball at the designated times.
• Prepares and submits incident and accident reports that occur in the fitness area and gymnasium.
• Completes basic bookkeeping, filing, and clerical duties.
• Acts as lead for part time recreation workers at the wellness desk.
• Implements Emergency Action Plan when necessary.
• Track and record attendance in the aquatics area when fitness classes are taking place there.
• Identify, remove, or minimize any potential hazards. Report all hazards that remain to supervisor.
• Be able to assist in other facility areas as needed.
• Performs a wide variety of other duties as assigned.
• Opening and closing duties for the facility depending on shifts.
• Completes light housekeeping including vacuuming, wiping equipment, and folding towels.
• Issues sports equipment and locks to members.
• Acts as lead staff in Wellness Area to include setting an example of excellence for other team members in that area.

Community Engagement and Promotion:

• Foster cooperation and teamwork among city recreation and non-recreation personnel.

Customer Service and Communication:

• Provide exceptional customer service and communication to members and the public.
• Distribute department marketing materials to the public.

Evaluation and Improvement:

• Evaluate the effectiveness of recreation programs, areas, facilities, and services.
• Participate in the development of the recreation budget and monitor the expenditure of department funds and record-keeping.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE Minimum of an associate degree in Park and Recreation Administration or closely related field and/or training in Parks and Recreation management, including a minimum of one year of supervisory experience; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistics and the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  Must also have the ability to perform basic budget management.

REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have and maintain a valid driver’s license, and the ability to obtain CPR and First Aide certification from the American Red Cross.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand, walk, and sit.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions.  The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and vibration.  The noise level in the work environment is usually quiet.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.