Planned Parenthood of Southern New England
Care. No Matter What.
We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.
The Regional Director, Clinical Services provides inspiring leadership to support the clinical and administrative functions of designated health centers. Provides innovative direction and supervision to Center Managers and ensures that all center operations are compliant with established processes/standards and consistent with the mission and core values of the agency. Monitors key performance indicators including, but not limited to, trends in services, visit volume, patient experience, staff experience, health equity, patient demographics, and staffing patterns. Routinely uses this information to inform the Clinical Services decision-making process, supervise health center managers and care for our business. Creates an environment that engages staff, brings joy to work, ensures our patients have a high quality, patient centered experience of care.
The Regional Director is an innovative, nimble healthcare leader with a track record of advancing access to care, implementing transformative healthcare initiatives, and supporting a matrixed team.
Essential Functions
Supervises Center Managers in a defined region.Maintains direct contact and assists with daily decision making, as neededProvides coaching and mentoring to Center Managers in order to build a dynamic, flexible site culture where staff seeks feedback from customers, processes, and each other on behalf of the customer. Promotes leadership skills. Cultivates a culture where center managers are empowered to resolve conflicts and make difficult decisionsEnsures that Center Managers have access to ongoing formal and informal training and development. Ensures that Center Managers have information and tools they need to manage the daily operations of the health center and are fully trained on all processes and procedures necessary to complete the essential functions of the Center Manager roleCompletes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act) and CLIA (Clinical Laboratory Improvement Administration)Cultivates a culture of appreciation and recognitionOversees a special project or specific area of priority, as assigned by their supervisor, such as patient engagement, health equity, staff training, telehealth, etcIn conjunction with Center Managers, supports health center staff in implementing agency prioritiesRoutinely analyzes data to ensure that each health center is meeting its productivity and financial goalsWorks with Center Managers to identify, connect and partner with community leaders, agencies, and initiatives outside of PPSNEServes as member of the Clinical Support TeamSupports an encourages a culture that: Provides a rich conduit of information and ideas between health centers and departments, Participates in ongoing feedback with colleagues, customers and processes, Encourages team to take responsibility for evaluating and improving systems
Key Requirements
Passionate commitment to PPSNE’s mission and values related to health equity and a deep sense of accountability to communityMinimum of 3 years of direct supervisory with the ability to motivate, inspire and build a team; and management experience in a health care settingDemonstrated ability to use quantitative and qualitative data effectively and to inspire successful delivery on key performance indicatorsDemonstrated ability to be responsive to changing priorities and simultaneously handle multiple complex initiativesPrior success in fostering cross-departmental partnerships and collaborations to advance success of organizational prioritiesA strategic thinker with an analytic bent and a focus on outcomes, finances and impactSound judgement and grace under pressure with a track record of anticipating problems and negotiating solutionsExcellent relationship building and communication skills, including a high level of self-awareness, empathy, and humility in interpersonal interactionsBachelors’ degree required, Master’s degree preferred
PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.
PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.
