Regional Director, Operations
About Hopscotch Primary Care
At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.
Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.
Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.
About the Role
The Director, Regional Operations will be responsible for leading a region of Hopscotch Primary Care clinics in Western North Carolina to deliver best-in-class care and outcomes, including quality, exceptional care overall, reduced cost of care, and a superior experience for our patients and care teams.
You will oversee and be responsible for delivering financial and care model outcomes for a portfolio of 5-7 clinics, with 6-9 direct reports (clinic managers and care team members). The role will report to the President of NC Operations and you will collaborate closely with members from the following teams: Population Health, Finance, Central Operations, People Operations, Growth, and more. This is an exciting opportunity to support teams delivering great care for patients and serving communities.
The Director, Regional Operations will be required to live in the Greater Asheville, NC area and must be willing to travel in and around North Carolina frequently.
What You'll Do
- Lead a region of 5-7 Hopscotch Primary Care centers across Western North Carolina to deliver performance against clinical, financial, growth, and operational metrics and to shape a best-in-class patient-centric culture committed to the communities we serve.
- Coach and support the Care Center Managers (clinic leaders) to build and retain a strong team, to establish a winning culture and to work through issues that emerge
- Support the Care Center Managers in managing clinical and front office team members, ensuring clear expectations and accountability for performance, to enable success for the care team and clinic
- Lead and manage to deliver clinical outcomes, growth targets, profitability goals, patient experience, and culture/employee engagement metrics
- Regularly review portfolio and clinic performance to develop and maintain performance improvement plans, highlighting top priorities, action items and progress
- Support with onboarding and change management as new practices are either acquired or built de novo
- Deliver operational and clinical excellence by fostering a culture of excellence, continuous improvement and learning, consistent with the Hopscotch values and by identifying needs/opportunities and executing to close gaps and realize opportunity
- Collaborate effectively across the central team in the development and execution of strategies to deliver growth and performance against key clinical, financial and operational metrics including but not limited to:
- Implementation of the Hopscotch care model to deliver clinical results
- Growth and outreach-related initiatives including brand, marketing and community engagement and broker/sales partnerships
- End-to-end patient experience
- In close partnership with the growth team, develop clinic-level and regional growth strategies and drive execution against key tactics supporting the strategy to outperform against growth targets
About You
You would be a great fit for this position if you have 5+ years of experience leading and operating in a healthcare or similar services setting, including finance, operations, strategy, and sales/marketing/growth. Multi-site experience is preferred. Other requirements include:
- Bachelor’s degree required
- Role requires travel throughout your assigned region 4 to 5 days a week, though travel is generally within distance to return home each day
- Strong management skills with passion for leading people and working with a team
- Drive for results and a commitment to excellence, accountability and follow-through using robust organizational skills, program management, collaboration, and communication
- Strategic thinking, including the ability to develop robust insights from various sources, grounded in data and objective analysis, with the ability to make concrete recommendations and outline clear action steps to enable results.
- Articulate and succinct communication, including complex concepts, verbally and in writing, and use synthesized communications to drive execution and results.
- Comfort with dynamic and sometimes ambiguous settings, showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment.
- Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations.
- Willingness to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds
- Mission alignment to support an organization working to transform healthcare in rural America
From a cultural perspective, you:
- Create a culture of excellence, by bringing your best and encouraging the same from those around you
- Put service to patients first and encourage the same of those around you
- Take ownership and accountability for your work and for delivering results for patients
- Assume the best in others and bring solutions to challenges with a focus on moving forward together
- Show an active commitment to the team by collaborating and communicating proactively
- Demonstrate a dedication to continuous improvement, in clinical and cultural settings
At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.