Regional Manager, Contact Center
Our collaborative, energetic, and friendly managers contribute to the success of our stores. At NAPA we believe that an excellent manager is distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are kind, hard-working, humble and proud to work at NAPA. They deserve managers who will run things efficiently, optimize practices, create synergy, and prioritize safety.
In this key role, you will:
- Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
- Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train your team members, keep them motivated, and ensure their health and well-being
- Manage, coach and guide a team of call center agents
- Work with store managers, District Managers and salesmen to increase customer usage of the Call Centre
- Use reports and KPI's to improve the customer experience
- Meet district level sales numbers
Qualifications
To join our team, you need:
- At least 5–7 years of experience in the business-to-business (B2B) industry or in-store operations, including 3 years in a personnel management position where you were responsible for financial performance
- College diploma or other degree in business administration, or equivalent work experience
- Knowledge of the automotive OR heavy vehicle aftermarket industry (asset)
- Strong communication, organizational, and problem-solving skills
- Proficiency in Microsoft Office Suite
- Previous Service Centre experience an asset
Additional Information
We offer a range of attractive benefits and corporate discounts, as well as training throughout your career to support and guide your professional development.
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.