Relationship Manager - Remote
- Be the primary liaison between clients and our teams (Operations, Legal, Compliance, Finance, Project Management, Client Success).
- Be the lead for client strategic programs, ensuring the smooth execution of Experian-supported projects.
- Represent the voice of the client internally, advocating for their needs and driving resolution of issues.
- Participate in client meetings, including weekly/monthly/quarterly status calls and QBRs; travel to client locations.
- Build relationships through dialog with external and company partners.
- Develop and deliver compelling presentations using market trends, best practices, and case studies.
Contract & Revenue Management
- Maintain understanding of contract terms, including renewal dates, auto-renewal provisions, term lengths, and notice periods.
- Track revenue run rate and monitor monthly, quarterly, and annual overages.
- Manage credentialing requests and oversee onboarding of new clients.
- Create new subcode requests and reconcile invoices to sales completion, flagging discrepancies to Client Executive.
- Resolve billing, credentialing, subcode, and related issues.
- Ensure prompt delivery of monthly invoices to clients and maintain accurate records.
- Manage changes of term and other contractual events.
Operational Excellence
- Coordinate across our teams to ensure prompt execution of client deliverables.
- Maintain an enterprise-level view of client accounts to support Account Executives and strategic programs.
- Network within client organizations to identify opportunities and strengthen relationships.
Qualifications
- BS/BA or equivalent experience is necessary
- Experience reaching and exceeding goals
- 5+ years sales experience within the stated industry or markets, including experience managing complex, mature, growing strategic client relationships
- Fluency in data, software and financial services solutions
- Demonstrated knowledge of data and analytics ecosystem
- Forge relationships with decision makers, senior executives across departments
- Present industry-specific customer insights to clients through quarterly business reviews and executive briefings
- Ability to travel
Additional Information
Benefits/Perks:
- Great compensation package and incentive plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. We have listed the base pay range for this position above. Within this range, we determine pay based on factors like work location, job-related experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote