Renewals Specialist (India)
Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect the privacy of users.
Role Summary:
We are searching for a highly organized, customer oriented, proactive Renewals Specialist to join our team. In this role, you will be responsible for managing and processing renewal opportunities, and working closely with internal teams and customers to ensure timely renewals. Our ideal candidate has strong communication and multitasking skills, a keen eye for detail, and a commitment to excellent customer service.
Location: India (Remote)
Responsibilities:
- Monitor and manage all contract renewal activities
- Identify opportunities for contract renewals and process them in a timely manner
- Work closely with sales and customer success teams to ensure customer satisfaction and retention
- Update and maintain accurate customer and contract data in CRM system(s)
- Communicate with clients regarding their contract status and renewal
- Respond to customer inquiries and resolve any issues related to the renewal process
- Proactively suggest improvements to the renewals process
Qualifications:
- Experience as a Renewals Specialist or in a similar role in customer service or sales
- Experience with CRM software and other sales tools (e.g. Salesforce, Clari, Gainsight)
- Excellent communication, negotiation, and customer service skills
- Strong organizational and multitasking abilities
- Detail-oriented with the ability to manage multiple projects simultaneously
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.