Repair/ Service Technician
Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy.
What's exciting about the role
This role offers the opportunity to drive customer satisfaction by consistently exceeding SLA targets while working hands-on with advanced product repairs, including motherboard-level fixes. It combines technical problem-solving, diagnostics, and system updates, along with exposure to maintenance, calibration, and cross-team collaboration, enabling continuous learning and impact on product quality and service excellence.
Roles and Responsibilities:
Customer
- Deliver internal & external customer satisfaction by achieving or exceeding business SLA targets for productivity, Quality & behavioral excellence
- Performs in-house fault analysis, servicing and a wide range of repairs (including motherboard repairs) of company products at established company repair site. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing, calibration & cleaning of repaired products. Prepares reports for analysis of product failure trends and service ability issues. May communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact. Some mother board repair and soldering
- Updates internal systems to ensure accurate repair actions and parts usage are captured
- Assists where required in areas such as key-loading, inserting warranty keys, loading software and Terminal IDs and wherever else deemed necessary
Operational
- Follow set processes and workflow models to maintain maximum Repair Center productivity & accuracy
- Assist with Daily ordering of required parts requirements & helps with forecasting future requirements
- Assist with Accurate and timely Software and Key loading activities as required
- Ensures repairs are done chronologically in order to hit partner SLAs
- Participate and contribute fully in all Team and Company meetings with the aim to maintain and improve the efficiency of the Repair Center Team.
Financial
- Conduct all duties and processes to ensure financial risk and/or losses are minimal
- Identify improvement opportunities
People
- Commitment to personal development, ongoing learning and coaching to achieve well balanced mix of product, technical and soft skills
- Build and maintain positive collaborative relationships with all business stakeholders
What Qualifications will you need to be successful?
Knowledge and Experience
- Electronics background essential with repair experience preferred
- Motherboards repair & soldering experience would be a valuable asset
- Understanding of the Payments Solutions industry (preferable)
- Experience working in a warehousing/logistics environment
Skills/Abilities
- Well-developed inter-personal & communication skills
- Excellent level of literacy & numeracy skills
- Intermediate computer skills, including MS Outlook and MS Excel
- Previous exposure to Logistics and inventory management applications (advantageous)
- Previous exposure to Repair of electrical devices (advantageous)
- Methodical, logical & solutions-based approach, accuracy and an eye for detail
- Team player with a strong sense of integrity
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.